User Agreement

Terms and Conditions

AGREEMENT FOR USERS AND TRAVELERS

When you use this website, you agree to the following terms, and you agree to convey the contents of this Agreement to your traveling family members or companions:

  1. Responsibility: Mahnken Enterprises Inc – dba MEI-Travel & Mouse Fan Travel™("We") act as an agent for the airlines, tour operators, cruiselines lodging providers, car-rental companies, ground operators, and any other suppliers of travel services shown on your itinerary .We are not responsible for the acts or omissions of such suppliers or their subcontractors or their failure to provide services, adhere to their own schedules, or honor their contracts.

  2. Hazards: We have no special knowledge regarding foreign entry requirements, unsafe conditions: health hazards, weather hazards, supplier bankruptcies, or the suitabi1ity for disabled persons of any portion of any tour. For foreign entry requirements, go to http://travel.state.gov/. For State Depart travel advisories, go to http://travel.state.gov/. For foreign health requirements and dangers, go to http://www.cdc.gov/travel/index.htm. You hereby release us from any claims resulting in whole or in part from any problem covered in this paragraph and any other causes not within our control.

  3. Limitation of Refunds: All airlines impose cancellation and change penalties up to 100% for many discount rickets. All tour operators, cruiselines, and some resort hotels impose cancellation and change penalties, too. Please view the applicable rules before you make your reservation.

  4. Delays: Flight delays are very common today. If your flight is delayed far any reason, the airlines are not required by law to pay for your en route expenses, such as meals, hotels, taxis and phone calls.

  5. Check Your Itinerary: As soon as you receive your booked itinerary, check it thoroughly to make sure it is correct as to dates, rimes, fares, and rates.

  6. Reconfirmation: Schedule changes are quite common today. We urge you to re-check exact flight times prior to departure and prior to your return.

  7. Package Trips: If you book a trip, we must collect the tour operator's or cruise line’s deposit when reservations are made. The amount of the deposit, the refund allowed, and the times for canceling vary according to the tour operator or cruise line. We do not endorse or recommend any particular tour operator or cruise line; our role is strictly limited to facilitating the booking. After you finish your booking, we will send you any agreement required by the travel services supplier, along with a request that you sign that agreement and return it to us. In the event of any inconsistency between that agreement and this agreement, the latter shall govern.

  8. Charter Trips: If your package trip involves a charter flight, or if your vacation involves an air-on1y charter night, federal regulations require that you also sign the charter operator's participant agreement, which will be mailed to you. It is extremely important that you realize that, for charters:

    1. Departure rimes (both going and returning) can change at the last minute. These delays legally can be as much as 48 hours (approximately two days late).

    2. Your flight may be advertised as non-stop; however, the operator may legally change the routing and make intermediate stops at the last minute.

    3. The charter operator may 1egally-substitute types of aircraft and even airline at the last minute. Charter aircraft are generally not as comfortable as the scheduled aircraft.

    4. The charter operator generally takes no responsibility for baggage It is not unusual to have luggage misplaced.

    5. Charter trips have very stiff cancellation penalties. No one plans a trip with the idea of canceling; however, sometimes that becomes necessary and you must understand what to expect or not to expect in the way of refunds.

    6. Usually, no frequent flier miles are accrued.

    7. Advance seat assignments are frequently not available.

  9. Final Payment: For all vacation trips, you must have made full payment and a signed payment authorization/consumer disclosure form before we release the tickets or documents.

  10. Non-Use of Coupons: In the event that you purchase a ticket or tickets containing flight coupons that you may or may not use, we do not guarantee that the airline will honor the ticket or rickets, and you agree to indemnify us against airline claims for the difference between the full fare for your actual itinerary and the value of the ticket that you purchased.

  11. Foreign Currency: Currency rates quoted on this website are based on various publicly available sources. Rates are not verified as accurate, and actual rates may vary.

  12. Information on Website: You agree not to use or authorize the use of this information for any purpose other than personal use, and not to engage or authorize anyone to engage in the resale, redistribution, and use of the inforn1ation on this website for commercial purposes. Third-party links and pointers are included solely for your convenience, and do not constitute any endorsement by us and/or our suppliers. any software that is on this website including HTML codes and software made available to download from this website ("Software") is our copyrighted work or the copyrighted work of our suppliers or 1icensors. are our trademarks. Other product and company names mentioned herein may be the trademarks of their respective owners.

    Although every effort is made to ensure accurate information, MEI-Travel, Mouse Fan Travel and its agents/affiliates are not responsible for errors, typographical or otherwise, on its website.

  13. Power of Attorney: As our client, you hereby appoint the us to be your attorneys-in-fact for the purpose of signing all documents necessary to purchase and issue airline tickets, tours, cruises, and hotel guarantees for late aniva1. You authorize any of the attorneys-in-fact to sign credit card authorizations for said purchases whenever any of them receives an Internet booking request reasonably believed to be from you or someone acting on your behalf, requesting those tickets be charged to this credit card account. Your agree that you will pay for all such purchases and will not hold us responsible for any of our actions pursuant to this power of attorney.

  14. Exclusive Jurisdiction: All suits in connection with, or incident to, this Agreement shall be litigated, if at all, in the courts of the Country of United States, State of Washington, King County, to the exclusion other courts of any other state.

  15. NO WARRANTIES: THE CONTENT, CODE, ACCESS, AND OTHER FEATURES OF THIS SITE ARE PROVIDED “AS IS”AND WITHOUT WARRENTIES OF ANY KIND EITHER EXPRESS OR IMPLIED, INCLUDING, BUT NOT LIMITED TO, WARRENTIES OF ACCURACY, RELIABILITY, MERCHANT ABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT. WE DO NOT WARRANT THAT ANY SUCH FEATURES WILL OPERATE UNITERUPTED OR IN AN ERROR-FREE FASHION, THAT DEFECTS WILL BE CORRECTED, OR THAT THIS SITE OR THE SERVER ARE FREE OF VIRUSES OR OTHER HARMFUL COMPONENTS. APPLICABLE LAW MAY NOT ALLOW EXCLUSION OF IMPLIED WARRANTIES, SO THE ABOVE EXCUSION MAY NOT APPLY TO YOU.

  16. NO CONSEQUENTIAL DAMAGES: IN NO EVENT WILL WE BE LIABLE FOR ANY DIRECT, INDIRECT, INCIDENTAL OR CONSEQUENTAL DAMAGES, INCLUDING W1THOUT LJMITATION LOST PROFJTS AND COST OF PROCUREMENT OF SUBSTITUTE PRODUCTS, ARISING OUT OF YOUR USE OR INABILITY TO USE ANY CONTE'NT OR FEATURES, OR YOUR FAILURE TO ACCESS OR CLICK-THRU ACCESS ANY CONTENT OR FEATURES, EVEN IF WE HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. SOME STATES DO NOT ALLOW THE EXCLUSION OR LIMITATION OF INCIDENTAL OR CONSEQUENTIAL DAMAGES, SO THE ABOVE LIMITATION AND EXCLUSIONS MAY NOT APPLY TO YOU.

2018 Walt Disney World® Resort Bookings - Terms & Conditions

Effective for arrivals beginning January 1, 2018 through December 31, 2018.

Prices

  • All prices are in U.S. dollars and are subject to change until package is paid in full. Prices are for the total package and cannot be broken down into individual package component prices. After package is paid in full, package price is subject to change due to imposition of taxes or other charges of governmental authorities. Prices are also subject to change due to modifications to package or package components. Everyone on the same reservation must be on the same package. Additional adult charges may apply for more than two adults per room. If air transportation is included in the package, the airfare is not guaranteed until the total price of the airline tickets is paid in full.

Booking Procedures

  • Reservations must be booked a minimum of 5 business days prior to guest arrival except that certain Magic Your Way Packages may be booked up to 1 business day prior to guest arrival.
  • Reservations are not accepted until confirmed by a confirmation number.

Reservation Information

  • All guests' full, legal names (including children) are required at the time the reservation is made. Children's ages are also required at the time the reservation is made. Date of birth and gender are required for all guests, including infants, if the reservation includes air transportation.
  • Name changes are not permitted; reservations and package components are nontransferable.

Deposit and Payment Procedures

  • For reservations made 31 days or more prior to guest arrival, a deposit of $200 per reservation will be due and must be received by Walt Disney Travel Co., Inc. ("Disney") within 3 days of booking the reservation or the reservation will automatically be cancelled. The total price of travel protection plan is also due at the time the plan is requested. For reservations that include air transportation, the total price of airline tickets may be due at the time of booking. For reservations that include runDisney race registrations, the cost of such race registrations is due at the time of booking and is non-refundable.
  • Payment in full is due to Walt Disney Travel Co., Inc. 30 days prior to guest arrival.
  • For reservations made 30 days or less prior to guest arrival, payment in full is due to Walt Disney Travel Co., Inc. at time the reservation is made.
  • Payment may be made with a valid credit card or by check or money order. Please see confirmation for instructions on how to send payment by check or money order.

Cancellation and Refunds

  • For cancellations made 30 days or more prior to guest arrival, amounts paid, minus cancellation fees assessed by third party hotels or other suppliers, non-refundable air transportation, non-refundable runDisney race registrations, non-refundable travel protection plan costs, and other amounts owed, will be refunded.
  • For cancellations made 2 days to 29 days prior to guest arrival, amounts paid, minus a cancellation fee of $200.00 per package and minus any cancellation fees assessed by third party hotels or other suppliers, non-refundable air transportation, non-refundable runDisney race registrations, non-refundable travel protection plan costs, and other amounts owed, will be refunded. No refunds are given for cancellation of any personalized products or experiences.
  • For cancellations made 1 day or less prior to guest arrival or for no-shows, the full price of the package is non-refundable.
  • Guest will be responsible for any cancellation fees assessed by an airline. In the case of a non-refundable airline ticket, the cancellation fee is equal to the entire ticket price. Cancellation of a refundable airline ticket must be made at least 24 hours prior to the scheduled airline departure time. No refunds for airline tickets will be made after travel has commenced or if a flight is missed/delayed.
  • No refunds will be made for early departure from hotel and for unused or partially used admission tickets, options or features, including meals.
  • Any refunds allowed by Disney in its sole discretion after arrival must be requested in writing within 90 days after departure and may be assessed a $25 processing fee.
  • Disney reserves the right to make refunds in accordance with the method that payment was received. All appropriate refunds will be made through the guest's travel agent if payment was made by the travel agent. Disney is not responsible for the receipt of refund monies by guests from their travel agents.

Travel Protection Plan

  • If guest has purchased travel protection plan, the cost is refundable within 14 days (30 days for residents of Utah) after the date the plan is added to the package as long as guest has not filed a claim or has not departed on the trip. For travel protection plans purchased in 2018, please see the Certificate of Insurance for your state of residency for details on refunds and terms, conditions and exclusions at www.affinitytravelcert.com/docs/DSP01.

Change Fees and Changes to Reservations Made Prior to Guest Arrival

  • Changes to Reservation - Changes to reservation, including but not limited to change in travel dates, length of stay, party size or hotel accommodations, are subject to availability and the prices applicable at the time the change is requested and guest is responsible for paying any increase in price resulting from the change. In addition, changes made 30 days or less prior to guest arrival are also subject to a change fee of $50 per package plus any change fees assessed by third party hotels or other suppliers. If air transportation has been ticketed, guest will be responsible for any increase in airfare as well as the change fee assessed by the airline.
  • If changes are made to the package including, but not limited to, changes to travel dates, package is subject to the Terms and Conditions applicable to packages at the time the change to the reservation is made and, in the case of changes to travel dates, pricing applicable to the new travel dates.
  • Land portions of the reservation cannot be canceled without also canceling the air portion of the reservation booked through Disney. Airlines/hotels/suppliers do not permit changes in certain situations.
  • Disney reserves the right to restrict changes to any reservation.

Travel Documents

  • For guests with an address in the U.S. who make their reservation and customize MagicBands in My Disney Experience 11 days or more prior to guest arrival, travel documents (such as vouchers, Magical Extras cards and other fulfillment cards or travel itinerary confirming an airline reservation) will be mailed to guests along with the MagicBands to the address provided in MyDisneyExperience, subject to receipt of final payment in full.
  • All other guests, including those residing outside the U.S. and those not eligible for MagicBands, will receive vouchers, Magical Extras cards and other fulfillment cards upon check-in. MagicBands and certain radio frequency cards are not shipped outside the United States.
  • Additional fees will be charged for the replacement of any lost or misplaced travel documents.
  • For packages other than Magic Your Way packages, Guests can pick up Disney theme park attraction tickets and certain other fulfillment cards upon check-in at the guest's resort hotel. Guests with Magic Your Way packages may have entitlements linked to an account they create online ("Disney account") and ticket and other entitlements will be fulfilled via a MagicBand or radio frequency card.
  • Title to the documents, including any radio frequency devices, passes in Lake Buena Vista, Florida upon delivery of the documents to the shipper or the mailing of the documents. Recipient is responsible for any duty or custom charges or expenses. Persons who are requesting documents to be shipped to friends or family members outside the USA should so note. Vouchers, if applicable, must be presented at time of use.

Air Transportation

  • Flight schedules are not guaranteed. Disney shall not be responsible for any airline schedule changes, delays, cancellations, or any airlines' failure to perform for any reason including, but not limited to, strike or bankruptcy or cessation. Duplicate reservations are subject to cancellation by the airline without notice. Guests are responsible for reconfirming all flights directly with the airlines and are responsible for any additional fees (for example, baggage fees, advance seat selection or curbside check-in charges) payable directly to the airlines. Please contact airline directly prior to leaving home to obtain additional fee information and documentation requirements. Seat assignments are not guaranteed. If seat selection is unavailable through Disney, seats may either be assigned at airport check-in or may be obtained directly from the airline(s). Guests age 17 and younger must fly with an adult on the same itinerary and reservation. At this time, a government-issued photo identification is required for all air passengers 18 years and older. A birth certificate may be required for children under two years of age sitting in the lap of a parent or legal guardian. Travelers flying from origins outside the U.S. are responsible for obtaining the required travel documents for airline check-in and entry into the U.S.

Attractions, Tickets and Features

  • Parks, restaurants, attractions, recreation, FastPass+ selections, entertainment, and other products, services or items are subject to change without notice, cancellation, and may close temporarily due to rehabilitation, refurbishing, capacity, seasonal, inclement weather or special events and may otherwise change or be discontinued without notice and without liability to the owners of the Walt Disney World® Resort. Ticket media is not valid for special or premium events or other activities which are separately priced. Admission entitlements are non-transferrable, not for resale, and must be used by the same person on any and all days. Age restrictions apply for access to certain facilities. Guests must be 21 years of age or older with valid proof of age to redeem alcohol entitlements.
  • Features for all packages are subject to change and may be based on features available on date of guest arrival, not those in effect at time the reservation is made.
  • Costs for parking (self and valet) at certain locations, incidentals, gratuities, child care and any other items not specifically listed as part of the package components are not included in the package price.

General Conditions and Responsibility

  • Disney, its directors, officers, employees, subcontractors, agents and representatives, shall at no time be liable or responsible in any way whatsoever for any loss, injury, or damage caused or arising in connection with any transportation, hotel or other services or products of third parties provided through Disney, or as a result of acts of God, acts of Government or other authorities, wars, civil disturbances, hijacks, thefts, or any circumstance beyond its control. Disney reserves the right to accept, retain, decline or cancel any reservation or any guest as a participant in its packages at any time and for any reason. In addition, Disney reserves the right to cancel or modify a reservation, including the price, at any time prior to guest check-in if the reservation includes or was made as the result of a mistake or error of any kind, including but not limited to, a mistake or error in price or description of the package or package components, or where it appears that a guest has engaged in fraudulent or misleading activity in making the reservation. If a package is cancelled by Disney, Disney shall have no responsibility beyond the refund of monies paid to Disney for the package. The terms and conditions of any transportation services provided by airlines or car rental agencies shall be as represented by those third parties. Terms and conditions are subject to change by Disney without notice. If these Terms and Conditions contain any provisions construed to be unenforceable or unlawful by a court of competent jurisdiction, the same shall be deemed modified to conform to applicable law, or if this would cause an unreasonable result, such provision shall be stricken from these Terms and Conditions without affecting the binding force and effect of any of its other provisions.

Disney's Magical Express Transportation

  • Disney's Magical Express transportation is available for guests staying in select Walt Disney World® Resort hotels. Guest must make a reservation prior to arrival at Orlando International Airport by calling (407) W-DISNEY (934-7639). Consistent with airline baggage policies, Disney's Entities (as defined in this paragraph below) liability for loss of or damage to guest baggage or property arising out of Disney's Magical Express transportation is limited to a maximum of $3,400 per guest regardless of the number of bags or amount of property (However, this policy shall not affect the applicability of Fla. Stat. Section 509.111 relating to loss of or damage to guest property at hotels). Disney's Entities shall have no liability for the loss of or damage to cash, financial instruments, precious metals, silverware, jewelry, works of art, medicine, computer/photographic/video/audio equipment, cell phones or other valuables. "Disney Entities" means Walt Disney World Resort, a division of Walt Disney Parks and Resorts U.S., Inc., its parent, affiliated and related companies, including, but not limited to, Walt Disney Travel Company, and the directors, officers, employees, subcontractors, agents or representatives of each. Any dispute or claim arising out of or related to Disney's Magical Express service shall be governed by the laws of the State of Florida. Any action or proceeding regarding Disney's Magical Express service must be commenced and maintained exclusively in any court located in Orange County, Florida, having jurisdiction. Transportation services provided by Disney's Magical Express are associated with a select Walt Disney WorldResort hotel reservation and include a one-way ground transfer between the Orlando International Airport and the select Walt Disney World Resort hotel on the day guest checks in and a one-way ground transfer from the select Walt Disney World Resort hotel to the Orlando International Airport on the day guest checks out. Pets will not be transported by Disney's Magical Express except for service animals.

Governing Law and Venue

  • All sales of packages take place in and are consummated in the State of Florida. Any claim, action or lawsuit (collectively, "Action") arising out of these Terms and Conditions, reservations and bookings, and/or all packages, products and services provided in connection with the reservations and bookings, including without limitation, components such as tickets, park admissions, packages, photo media, Disney's Magical Express, radio frequency devices and room accommodations (all collectively, "Terms, Reservations and Products") must be filed and maintained exclusively in any court in Orange County, Florida having subject matter jurisdiction. These Terms, Reservations and Products shall be governed by and construed in accordance with the laws of the State of Florida, without giving effect to any principles of conflicts of law.

Resort Check-In/Check-Out

  • Check-in time is generally between 3 and 4 p.m. (some hotels have check-in after 4 p.m.), and check-out time is usually between 11 a.m. and 12 noon.

Room Location and Information

  • Adjacent rooms, connecting rooms or specific room location and types of rooms or bedding are on a "request basis only" and are subject to availability at the time of check-in. These requests for specific room type or location may result in additional charges to be paid directly to the hotel. Disney owned and operated resort hotels and Disney Vacation Club resorts are smoke free environments. Smoking is allowed in designated outdoor smoking locations only. A room recovery fee will be charged for smoking in guest rooms, on balconies or on patios.
  • Please be advised that at Disney owned and operated hotels, notwithstanding your use of a sign on your door, a request by you to forgo housekeeping services or any other request made by you, the hotel and its staff reserve the right to enter your room for any purpose including, but not limited to, performing maintenance and repairs or checking on the safety and security of guests and property. The hotel staff will give reasonable notice prior to entry by knocking and announcing the intent to enter the room.

Guests with Disabilities

  • For Guests with disabilities who require accessible accommodations, specific information and assistance can be requested through Disney regarding accessible room availability, bedding options, amenities, restrictions, and advance reservation notice requirements. Disney will also contact its third party hotel provider(s) on a Guest's behalf as necessary. All accommodations are subject to availability.

Car Rental

  • Renter must be at least 21 years of age, a per day underage fee will apply for renters 21-24 years and will be assessed at the rental counter. Renter must present a valid driver's license and a major credit card in his or her name; other standard rental qualifications may apply. Cash customers are required to leave a deposit and must meet current standard cash qualification requirements. Car must be rented for a minimum of 2 consecutive 24-hour periods. Car rental includes unlimited mileage. Drop-off charges may apply if the vehicle is returned outside the State of Florida and drop-off charges may also apply if the vehicle is returned in Key West. Drop-off charge is payable at the time of rental. Child restraint seats must be used for children up to age 6. Child restraint seats must be requested at the time the reservation is made and will result in an additional charge. Seat belts should be used by all passengers. Additional days, Additional Driver Fee, Child Restraint Seats, Collision Damage Waiver, Extended Protection and Carefree Personal Protection, optional refueling service and any other charges are extra. Other terms and conditions may apply.

Memory Maker

  • If you purchase Memory Maker as part of your package, you will be entitled to download all photos and other digital content associated with your Site/App account that were taken at Walt Disney World® Resort by Disney PhotoPass photographers, as well as photos and other digital content taken on select attractions and at select dining locations during your Memory Maker window. You will also receive a limited license for personal, non-commercial use of the downloaded photos and other digital content.
  • A MagicBand may be required to receive certain attraction photos and other digital content.
  • All photos or other digital content captured within 3 days from the date Memory Maker is purchased as part of your package will not be included in your Memory Maker window and must be purchased separately.
  • The Memory Maker window ends on the 30th day at 11:59 p.m. Eastern Time following the date any photo or other digital content is first downloaded or you otherwise redeem your Memory Maker entitlement, whichever occurs first. All photos or other digital content taken or captured outside of your Memory Maker window must be purchased separately. Certain digital content may not be available for purchase on an individual item basis.
  • Memory Maker entitlement may be linked to one (1) guest. Only the person who has the Memory Maker entitlement linked to their Site/App account ("Memory Maker Guest") can download photos or other digital content taken during the Memory Maker window.
  • Photos or other digital content taken during the Memory Maker window must be downloaded before they expire. All Photos and other digital content will expire pursuant to the expiration policy at https://mydisneyphotopass.disney.go.com/help-and-support. MyDisneyPhotoPass.com does not offer options for permanent storing of photos or other digital content. Expired photos and other digital content will be deleted from the system.
  • Memory Maker Guest must be present in order to get select attraction and select dining photos and other digital content associated to their Site/App account.
  • If other guests chose to share their photos taken during the Memory Maker window with the Memory Maker Guest via their Site/App accounts, then the Memory Maker Guest will have the ability to download those photos and other digital content, if any (photo sharing rules subject to change).
  • Photos and other digital content captured and sold by ESPN GameDay Photos, Wild Africa Trek photos, or taken by Disney Event Group (including but not limited to Disney Fairy Tale Weddings, group and convention photos and family portrait sessions) or by any third party operators at Walt Disney World® are not included in Memory Maker.
  • Guests who purchase Memory Maker as part of a Magic Your Way vacation package must link their Magic Your Way vacation package reservation to their Site/App account. Upon linking their reservation, Memory Maker will automatically be linked to the reservation's primary guest's Site/App account.
  • Memory Maker is intended for the personal use of the Memory Maker Guest. Solicitation and/or acceptance by the Memory Maker Guest of any consideration or remuneration from other guests for Memory Maker downloads is a violation of these Terms and the limited license and may result in removal of all images associated with the Memory Maker Guest's account.
  • Disney PhotoPass service reserves the right to refuse to post or remove photos or other digital content of poor quality or photos or other digital content with inappropriate or offensive subject matter in our sole discretion.
  • Not responsible for missing, lost or damaged photos or other digital content.
  • Your Memory Maker Card is a RF Device as defined in the "Radio Frequency Cards and MagicBands" section of the My Disney Experience Terms and Conditions. Please be aware that all RF Devices linked to your My Disney Experience account, including a Memory Maker Card, can be used to access other entitlements also linked to your account, such as park admission, FastPass+ selections and touch to pay (if available). Please keep all RF Devices safe and secure.

2019 Walt Disney World® Resort Bookings - Terms & Conditions

Effective for arrivals beginning January 1, 2019 through December 31, 2019.

Prices

  • All prices are in U.S. dollars and are subject to change until package is paid in full. Prices are for the total package and cannot be broken down into individual package component prices. After package is paid in full, package price is subject to change due to imposition of taxes or other charges of governmental authorities. Prices are also subject to change due to modifications to package or package components. Everyone on the same reservation must be on the same package. Additional adult charges may apply for more than two adults per room. If air transportation is included in the package, the airfare is not guaranteed until the total price of the airline tickets is paid in full.

Booking Procedures

  • Reservations must be booked a minimum of 5 business days prior to guest arrival except that certain Magic Your Way Packages may be booked up to 1 business day prior to guest arrival.
  • Reservations are not accepted until confirmed by a confirmation number.

Reservation Information

  • All guests' full, legal names (including children) are required at the time the reservation is made. Children's ages are also required at the time the reservation is made. Date of birth and gender are required for all guests, including infants, if the reservation includes air transportation.
  • Name changes are not permitted; reservations and package components are nontransferable.

Deposit and Payment Procedures

  • For reservations made 31 days or more prior to guest arrival, a deposit of $200 per reservation will be due and must be received by Walt Disney Travel Co., Inc. ("Disney") within 3 days of booking the reservation or the reservation will automatically be cancelled. The total price of travel protection plan is also due at the time the plan is requested. For reservations that include air transportation, the total price of airline tickets may be due at the time of booking. For reservations that include runDisney race registrations, the cost of such race registrations is due at the time of booking and is non-refundable.
  • Payment in full is due to Walt Disney Travel Co., Inc. 30 days prior to guest arrival.
  • For reservations made 30 days or less prior to guest arrival, payment in full is due to Walt Disney Travel Co., Inc. at time the reservation is made.
  • Payment may be made with a valid credit card or by check or money order. Please see confirmation for instructions on how to send payment by check or money order.

Cancellation and Refunds

  • For cancellations made 30 days or more prior to guest arrival, amounts paid, minus cancellation fees assessed by third party hotels or other suppliers, non-refundable air transportation, non-refundable runDisney race registrations, non-refundable travel protection plan costs, and other amounts owed, will be refunded.
  • For cancellations made 2 days to 29 days prior to guest arrival, amounts paid, minus a cancellation fee of $200.00 per package and minus any cancellation fees assessed by third party hotels or other suppliers, non-refundable air transportation, non-refundable runDisney race registrations, non-refundable travel protection plan costs, and other amounts owed, will be refunded. No refunds are given for cancellation of any personalized products or experiences.
  • For cancellations made 1 day or less prior to guest arrival or for no-shows, the full price of the package is non-refundable.
  • Guest will be responsible for any cancellation fees assessed by an airline. In the case of a non-refundable airline ticket, the cancellation fee is equal to the entire ticket price. Cancellation of a refundable airline ticket must be made at least 24 hours prior to the scheduled airline departure time. No refunds for airline tickets will be made after travel has commenced or if a flight is missed/delayed.
  • No refunds will be made for early departure from hotel and for unused or partially used admission tickets, options or features, including meals.
  • Any refunds allowed by Disney in its sole discretion after arrival must be requested in writing within 90 days after departure and may be assessed a $25 processing fee.
  • Disney reserves the right to make refunds in accordance with the method that payment was received. All appropriate refunds will be made through the guest's travel agent if payment was made by the travel agent. Disney is not responsible for the receipt of refund monies by guests from their travel agents.

Travel Protection Plan

  • If guest has purchased travel protection plan, the cost is refundable within 14 days (30 days for residents of Utah) after the date the plan is added to the package as long as guest has not filed a claim or has not departed on the trip. Please see the Certificate of Insurance for your state of residency for details on refunds and terms, conditions and exclusions at www.affinitytravelcert.com/docs/DSP01.

Change Fees and Changes to Reservations Made Prior to Guest Arrival

  • Changes to Reservation - Changes to reservation, including but not limited to change in travel dates, length of stay, party size or hotel accommodations, are subject to availability and the prices applicable at the time the change is requested and guest is responsible for paying any increase in price resulting from the change. In addition, changes made 30 days or less prior to guest arrival are also subject to a change fee of $50 per package plus any change fees assessed by third party hotels or other suppliers. If air transportation has been ticketed, guest will be responsible for any increase in airfare as well as the change fee assessed by the airline.
  • If changes are made to the package including, but not limited to, changes to travel dates, package is subject to the Terms and Conditions applicable to packages at the time the change to the reservation is made and, in the case of changes to travel dates, pricing applicable to the new travel dates.
  • Land portions of the reservation cannot be canceled without also canceling the air portion of the reservation booked through Disney. Airlines/hotels/suppliers do not permit changes in certain situations.
  • Disney reserves the right to restrict changes to any reservation.

Travel Documents

  • For guests with an address in the U.S. who make their reservation and customize MagicBands in My Disney Experience 11 days or more prior to guest arrival, travel documents (such as vouchers, Magical Extras cards and other fulfillment cards) will be mailed to guests along with the MagicBands to the address provided in MyDisneyExperience, subject to receipt of final payment in full.
  • All other guests, including those residing outside the U.S. and those not eligible for MagicBands, will receive vouchers, Magical Extras cards and other fulfillment cards upon check-in. MagicBands and certain radio frequency cards are not shipped outside the United States.
  • Additional fees may be charged for the replacement of any lost or misplaced travel documents.
  • For third party hotel packages, Guests can pick up Disney theme park attraction tickets and certain other fulfillment cards upon check-in at the guest's resort hotel.
  • Guests with Magic Your Way packages may have entitlements linked to an account they create online ("Disney account") and ticket and other entitlements will be fulfilled via a MagicBand or radio frequency card.
  • Title to the documents, including any radio frequency devices, passes in Lake Buena Vista, Florida upon delivery of the documents to the shipper or the mailing of the documents. Recipient is responsible for any duty or custom charges or expenses. Persons who are requesting documents to be shipped to friends or family members outside the USA should so note. Vouchers, if applicable, must be presented at time of use.

Air Transportation

  • Flight schedules are not guaranteed. Disney shall not be responsible for any airline schedule changes, delays, cancellations, or any airlines' failure to perform for any reason including, but not limited to, strike or bankruptcy or cessation. Duplicate reservations are subject to cancellation by the airline without notice. Guests are responsible for reconfirming all flights directly with the airlines and are responsible for any additional fees (for example, baggage fees, advance seat selection or curbside check-in charges) payable directly to the airlines. Please contact airline directly prior to leaving home to obtain additional fee information and documentation requirements. Seat assignments are not guaranteed. If seat selection is unavailable through Disney, seats may either be assigned at airport check-in or may be obtained directly from the airline(s). Guests age 17 and younger must fly with an adult on the same itinerary and reservation. At this time, a government-issued photo identification is required for all air passengers 18 years and older. A birth certificate may be required for children under two years of age sitting in the lap of a parent or legal guardian. Travelers flying from origins outside the U.S. are responsible for obtaining the required travel documents for airline check-in and entry into the U.S.

Attractions, Tickets and Features

  • Parks, restaurants, attractions, recreation, FastPass+ selections, entertainment, and other products, services or items are subject to change without notice, cancellation, and may close temporarily due to rehabilitation, refurbishing, capacity, seasonal, inclement weather or special events and may otherwise change or be discontinued without notice and without liability to the owners of the Walt Disney World® Resort. Ticket media is not valid for special or premium events or other activities which are separately priced. Admission entitlements are non-transferrable, not for resale, and must be used by the same person on any and all days. Age restrictions apply for access to certain facilities. Guests must be 21 years of age or older with valid proof of age to redeem alcohol entitlements.
  • Features for all packages are subject to change and may be based on features available on date of guest arrival, not those in effect at time the reservation is made.
  • Costs for parking (self and valet) at certain locations, incidentals, gratuities, child care and any other items not specifically listed as part of the package components are not included in the package price.

General Conditions and Responsibility

  • Disney, its directors, officers, employees, subcontractors, agents and representatives, shall at no time be liable or responsible in any way whatsoever for any loss, injury, or damage caused or arising in connection with any transportation, hotel or other services or products of third parties provided through Disney, or as a result of acts of God, acts of Government or other authorities, wars, civil disturbances, hijacks, thefts, or any circumstance beyond its control. Disney reserves the right to accept, retain, decline or cancel any reservation or any guest as a participant in its packages at any time and for any reason. In addition, Disney reserves the right to cancel or modify a reservation, including the price, at any time prior to guest check-in if the reservation includes or was made as the result of a mistake or error of any kind, including but not limited to, a mistake or error in price or description of the package or package components, or where it appears that a guest has engaged in fraudulent or misleading activity in making the reservation. If a package is cancelled by Disney, Disney shall have no responsibility beyond the refund of monies paid to Disney for the package. The terms and conditions of any transportation services provided by airlines or car rental agencies shall be as represented by those third parties. Terms and conditions are subject to change by Disney without notice. If these Terms and Conditions contain any provisions construed to be unenforceable or unlawful by a court of competent jurisdiction, the same shall be deemed modified to conform to applicable law, or if this would cause an unreasonable result, such provision shall be stricken from these Terms and Conditions without affecting the binding force and effect of any of its other provisions.

Disney's Magical Express Transportation

  • Disney's Magical Express transportation is available for guests staying in select Walt Disney World® Resort hotels. Guest must make a reservation prior to arrival at Orlando International Airport by calling (407) W-DISNEY (934-7639). Consistent with airline baggage policies, Disney's Entities (as defined in this paragraph below) liability for loss of or damage to guest baggage or property arising out of Disney's Magical Express transportation is limited to a maximum of $3,400 per guest regardless of the number of bags or amount of property (However, this policy shall not affect the applicability of Fla. Stat. Section 509.111 relating to loss of or damage to guest property at hotels). Disney's Entities shall have no liability for the loss of or damage to cash, financial instruments, precious metals, silverware, jewelry, works of art, medicine, computer/photographic/video/audio equipment, cell phones or other valuables. "Disney Entities" means Walt Disney World Resort, a division of Walt Disney Parks and Resorts U.S., Inc., its parent, affiliated and related companies, including, but not limited to, Walt Disney Travel Company, and the directors, officers, employees, subcontractors, agents or representatives of each. Any dispute or claim arising out of or related to Disney's Magical Express service shall be governed by the laws of the State of Florida. Any action or proceeding regarding Disney's Magical Express service must be commenced and maintained exclusively in any court located in Orange County, Florida, having jurisdiction. Transportation services provided by Disney's Magical Express are associated with a select Walt Disney WorldResort hotel reservation and include a one-way ground transfer between the Orlando International Airport and the select Walt Disney World Resort hotel on the day guest checks in and a one-way ground transfer from the select Walt Disney World Resort hotel to the Orlando International Airport on the day guest checks out. Pets will not be transported by Disney's Magical Express except for service animals.

Governing Law and Venue

  • All sales of packages take place in and are consummated in the State of Florida. Any claim, action or lawsuit (collectively, "Action") arising out of these Terms and Conditions, reservations and bookings, and/or all packages, products and services provided in connection with the reservations and bookings, including without limitation, components such as tickets, park admissions, packages, photo media, Disney's Magical Express, radio frequency devices and room accommodations (all collectively, "Terms, Reservations and Products") must be filed and maintained exclusively in any court in Orange County, Florida having subject matter jurisdiction. These Terms, Reservations and Products shall be governed by and construed in accordance with the laws of the State of Florida, without giving effect to any principles of conflicts of law.

Resort Check-In/Check-Out

  • Check-in time is generally between 3 and 4 p.m. (some hotels have check-in after 4 p.m.), and check-out time is usually between 11 a.m. and 12 noon.

Room Location and Information

  • djacent rooms, connecting rooms or specific room location and types of rooms or bedding are on a "request basis only" and are subject to availability at the time of check-in. These requests for specific room type or location may result in additional charges to be paid directly to the hotel. Disney owned and operated resort hotels and Disney Vacation Club resorts are smoke free environments. Smoking is allowed in designated outdoor smoking locations only. A room recovery fee will be charged for smoking in guest rooms, on balconies or on patios.
  • Please be advised that at Disney owned and operated hotels, notwithstanding your use of a sign on your door, a request by you to forgo housekeeping services or any other request made by you, the hotel and its staff reserve the right to enter your room for any purpose including, but not limited to, performing maintenance and repairs or checking on the safety and security of guests and property. The hotel staff will give reasonable notice prior to entry by knocking and announcing the intent to enter the room.

Guests with Disabilities

  • For Guests with disabilities who require accessible accommodations, specific information and assistance can be requested through Disney regarding accessible room availability, bedding options, amenities, restrictions, and advance reservation notice requirements. Disney will also contact its third party hotel provider(s) on a Guest's behalf as necessary. All accommodations are subject to availability.

Car Rental

  • Renter must be at least 21 years of age, a per day underage fee will apply for renters 21-24 years and will be assessed at the rental counter. Renter must present a valid driver's license and a major credit card in his or her name; other standard rental qualifications may apply. Cash customers are required to leave a deposit and must meet current standard cash qualification requirements. Car must be rented for a minimum of one 24-hour period. Car rental includes unlimited mileage. Drop-off charges may apply if the vehicle is returned outside the State of Florida and drop-off charges may also apply if the vehicle is returned in Key West. Drop-off charge is payable at the time of rental. Child restraint seats must be used for children up to age 6. Child restraint seats must be requested at the time the reservation is made and will result in an additional charge. Seat belts should be used by all passengers. Additional days, Additional Driver Fee, Child Restraint Seats, Collision Damage Waiver, Extended Protection and Carefree Personal Protection, optional refueling service and any other charges are extra. Other terms and conditions may apply.

Memory Maker

  • If Memory Maker has been purchased as part of the package please visit https://mydisneyphotopass.disney.go.com/memory-maker-terms for details, restrictions and conditions.

2018 Disneyland® Resort Bookings - Terms & Conditions

Effective for arrivals beginning January 1, 2018 through December 31, 2018.

Prices

  • All prices are in U.S. dollars and are subject to change until package is paid in full. After package is paid in full, package price is subject to change due to imposition of taxes or other charges of governmental authorities. Prices are also subject to change due to modifications to package or package components. Everyone on the same reservation must be on the same package. If air transportation is included in the package, the airfare is not guaranteed until the total price of the airline tickets is paid in full. Vacation package prices are all-inclusive and cannot be broken down into individual component pricing.
  • Costs not included, parking (self and valet) as applicable, in-room incidentals (i.e., movies, games and honor bar), gratuities, laundry, telephone calls, child care, activities, beverages, meals, sightseeing, services and other expenses not listed as part of the package features are not included in the price.

Booking Procedures

  • Advance reservations are accepted up to one business day prior to arrival date for packages including accommodations at one of the Hotels of the Disneyland® Resort and up to five business days prior to arrival for all other packages. (Saturday, Sunday and U.S. legal holidays are not considered business days.) Advance reservation requirements may be more restrictive for international addresses. Features for all packages are subject to change and may be based on features available on date of Guest arrival, not those in effect at time the reservation is made.
  • Reservations are not accepted until confirmed by a confirmation number.

Reservation Information

  • All Guests' full, legal names (including children) are required at the time the reservation is made. Children's ages are also required at the time the reservation is made. Date of birth and gender are required for all Guests, including infants, if the reservation includes air transportation.
  • Name changes are not permitted; reservations and package components are nontransferable.

Deposit and Payment Procedures

  • Payment in full is due to Walt Disney Travel Co., Inc. 30 days prior to Guest arrival. Travel documents will not be issued until final payment is received.
  • For reservations made 30 days or less prior to Guest arrival, payment in full is due to Walt Disney Travel Co., Inc. at time the reservation is made. Disney reserves the right to cancel without notice when deposit or final payment is not received by the due date. WDTC accepts select credit cards, check, or money order as payment; please see confirmation for instructions on how to send payment by check or money order.
  • For reservations made 31 days or more prior to Guest arrival, a deposit of $200 per reservation will be due and must be received by Walt Disney Travel Co., Inc. ("Disney') within 3 days of booking the reservation or 30 days prior to arrival or the reservation will automatically be cancelled. The total price of travel insurance is also due at the time insurance is requested.
  • For reservations that include air transportation, a deposit of $200 plus the total price of the airfare and optional travel insurance is due at the time the reservation is made.

Cancellation and Refunds

  • For cancellations made 30 days or more prior to Guest arrival, amounts paid, minus cancellation fees assessed by third party hotels or other suppliers, non-refundable air transportation, travel insurance premiums, and other amounts owed will be refunded.
  • For cancellations made 2 days to 29 days prior to Guest arrival, amounts paid, minus a cancellation fee of $200 per package and minus any cancellation fees assessed by third party hotels or other suppliers, non-refundable air transportation, travel insurance premiums and other amounts owed, will be refunded.
  • For cancellations made 1 day or less prior to Guest arrival or for no-shows, the full price of the package is non-refundable.
  • Guest will be responsible for any cancellation fees assessed by an airline. In the case of a non-refundable airline ticket, the cancellation fee is equal to the entire ticket price. Cancellation of a refundable airline ticket must be made at least 24 hours prior to the scheduled airline departure time. No refunds for airline tickets will be made after travel has commenced or if a flight is missed/delayed.
  • No refunds will be made for early departure from hotel and for unused or partially used admission tickets, options or features, including meals.
  • Any refunds allowed by Disney in its sole discretion after arrival must be requested in writing within 90 days after departure and may be assessed a $25 processing fee. Disney reserves the right to make refunds in accordance with the method that payment was received. All appropriate refunds will be made through the Guest's travel agent if payment was made by the travel agent. Disney is not responsible for the receipt of refund monies by Guests from their travel agents.

Promotions and Online Bookings

  • Promotional and online bookings may have terms and conditions for payment procedures or change or cancellation fees that are different than those outlined above.

Travel Insurance

  • Travel insurance premium is refundable within 14 days after the date the insurance is added to the package as long as Guest has not filed a claim or Guest has not departed on the trip, as more specifically provided in the Travel Insurance Description of Coverage. For insurance added 2 days to 14 days prior to Guest arrival, travel insurance is refundable if cancelled at least 2 days prior to Guest arrival. If travel insurance is cancelled after these dates, the charge for travel insurance premium will be added to the other applicable cancellation fees. For insurance Description of Coverage, please ask your travel agent or visit www.disneyland.com/travelinsurance.

Change Fees and Changes to Reservations Made Prior to Guest Arrival

  • Changes to Reservation - Changes to reservation, including but not limited to change in travel dates, length of stay or hotel accommodations, are subject to availability at the time the change is requested and Guest is responsible for paying any increase in price resulting from the change. In addition, changes made 30 days or less prior to Guest arrival are also subject to a change fee of $50 per package plus any change fees assessed by third party hotels or other suppliers. If air transportation has been ticketed, Guest will be responsible for any increase in airfare as well as the change fee assessed by the airline.
  • These Terms and Conditions apply to reservations for arrivals January 1, 2018 to December 31, 2018. If Guest changes travel dates to an arrival January 1, 2019 or thereafter, reservation shall be subject to the Terms and Conditions and pricing applicable to the new travel dates.
  • Land portions of the reservation cannot be cancelled without also canceling the air portion of the reservation booked through Disney. Airlines/hotels/suppliers do not permit changes in certain situations. All existing travel documents must be returned to Disney via overnight delivery service and revised travel documents will be delivered to Guest via express service, both at Guest's expense.
  • Disney reserves the right to restrict changes to any reservation.

Travel Documents

  • For all reservations paid in full, travel documents (such as vouchers or certain fulfillment cards, if applicable, or travel itinerary confirming reservations) will be delivered to the Front Desk of Guest's hotel. Packages can be picked up on the date of check-in at the hotel.
  • WDTC is not responsible for damaged, lost or stolen documents. All documents must be returned to WDTC within 90 days of cancellation should reservation be cancelled prior to scheduled arrival date. All travel documents are issued subject to the terms and conditions specified by the service provider. Additional fees will be charged for the replacement of any damaged, lost or misplaced travel documents.

Air Transportation

  • Flight schedules are not guaranteed. Disney shall not be responsible for any airline schedule changes, delays, cancellations, or any airlines' failure to perform for any reason including, but not limited to, strike or bankruptcy or cessation. Duplicate reservations are subject to cancellation by the airline without notice. Guests are responsible for reconfirming all flights directly with the airlines and are responsible for any additional fees (for example, baggage fees, advance seat selection or curbside check-in charges) payable directly to the airlines. Please contact airline directly prior to leaving home to obtain additional fee information and documentation requirements. Seat assignments are not guaranteed. If seat selection is unavailable through Disney, seats may either be assigned at airport check-in or may be obtained directly from the airline(s). Guests age 17 and younger must fly with an adult on the same itinerary and reservation. At this time, a government-issued photo identification is required for all air passengers 18 years and older. A birth certificate may be required for children under two years of age sitting in the lap of a parent or legal guardian. Travelers flying from origins outside the U.S. are responsible for obtaining the required travel documents for airline check-in and entry into the U.S.

Attractions, Tickets, Components and Features

  • Each DISNEYLAND® RESORT PARK HOPPER® SOUVENIR multi-day ticket admits Guest to one or both Disneyland® Resort Theme Parks for the number of days listed on the ticket. Each DISNEYLAND® RESORT BASE SOUVENIR multi-day ticket entitles a Guest to admittance to either Disneyland® Park or Disney California Adventure® Park for the number of days listed on the ticket; the ticket is not valid for visits to both theme parks on the same day. Each day of use constitutes one full day of use. Disneyland® Resort Park Tickets of 3 days and above include one Magic Morning admission for early entry into a designated theme park. All Disneyland® Resort Park multi-day tickets expire 14 days after first use or January 13, 2019, whichever occurs first. Tickets are non-refundable. Admission entitlements are non-transferrable and must be used by the same person on any and all days.
  • Guests are strongly advised to check the day's FASTPASS® ticket availability and other Park details before purchasing Disney MaxPass feature. Disney FASTPASS® tickets for your preferred attractions may not be available at the time of Disney MaxPass purchase as FASTPASS® tickets are limited and availability is not guaranteed. FASTPASS® tickets for entertainment may not be available through Disney MaxPass feature. An experience that does not have Disney FASTPASS® availability at a kiosk will not be available using Disney MaxPass feature. Disney MaxPass feature is nonrefundable and other restrictions apply. Price, terms, entitlements, attractions and entertainment are subject to change or cancellation without notice.
  • Disney PhotoPass® service is subject to the PhotoPass® terms found at https://disneyland.disney.go.com/photopass-terms-conditions/. Online registration required. Disney PhotoPass® Photos captured during the day your Disney MaxPass feature is used must be linked to your Disney account and may be downloaded pursuant to the expiration policy at https://disneyland.disney.go.com/photopass-expiration-policy/. Not responsible for missing, lost or damaged photos. Downloads are restricted to personal use by Disney account holder only. Subject to restrictions and change without notice.
  • When using the Disneyland® App to purchase the Disney MaxPass feature, message, data and roaming rates may apply. Availability subject to handset limitations and features may vary by handset or service provider. Coverage not available everywhere. If you¹re under 18, get your parents' permission first.
  • Parks, restaurants, attractions, recreation, entertainment, and other products, services or items are subject to change without notice, cancellation, and may close temporarily due to rehabilitation, refurbishing, capacity, seasonal, inclement weather or special events and may otherwise change or be discontinued without notice and without liability to the owners of the Disneyland® Resort. Ticket media is not valid for special or premium events or other activities which are separately priced. Age restrictions apply for access to certain facilities.
  • Features for all packages are subject to change and may be based on features available on date of Guest arrival, not those in effect at time the reservation is made.

Package Concerns

  • Any concerns or requests regarding your WDTC travel package must be submitted in writing to Walt Disney Travel Co., Inc., 190 Center Street Promenade, Anaheim, CA 92803-4180, with attention to Guest Communications, or by email to WDTC.Guest.Communications@disneyonline.com within 90 days after travel has been completed.

General Conditions and Responsibility

  • Disney, its directors, officers, employees, subcontractors, agents and representatives, shall at no time be liable or responsible in any way whatsoever for any loss, injury, or damage caused or arising in connection with any transportation, hotel or other services or products of third parties provided through Disney, or as a result of acts of God, acts of Government or other authorities, wars, civil disturbances, hijacks, thefts, or any circumstance beyond its control. Disney reserves the right to accept, retain, decline or cancel any reservation or any Guest as a participant in its packages at any time and for any reason. In addition, Disney reserves the right to cancel or modify a reservation, including the price, at any time prior to Guest check-in if the reservation includes or was made as the result of a mistake or error of any kind, including but not limited to, a mistake or error in price or description of the package or package components, or where it appears that a Guest has engaged in fraudulent or misleading activity in making the reservation. If a package is cancelled by Disney, Disney shall have no responsibility beyond the refund of monies paid to Disney for the package. The terms and conditions of any transportation services provided by airlines or car rental agencies shall be as represented by those third parties. Terms and conditions are subject to change by Disney without notice. If these Terms and Conditions contain any provisions construed to be unenforceable or unlawful by a court of competent jurisdiction, the same shall be deemed modified to conform to applicable law, or if this would cause an unreasonable result, such provision shall be stricken from these Terms and Conditions without affecting the binding force and effect of any of its other provisions.

Governing Law and Venue

  • All sales of packages take place in and are consummated in the State of California. Any claim, action or lawsuit (collectively, "Action") arising out of these Terms and Conditions, reservations and bookings, and/or all packages, products and services provided in connection with the reservations and bookings, including without limitation, components such as tickets, park admissions, packages, and room accommodations (all collectively, "Terms, Reservations and Products") must be filed and maintained exclusively in any court in Orange County, California having subject matter jurisdiction. These Terms, Reservations and Products shall be governed by and construed in accordance with the laws of the State of California, without giving effect to any principles of conflicts of law.

Resort Check-In/Check-Out

  • Standard check-in time is 4pm and checkout is 11am, but may vary by hotel. During peak periods, check-in may be delayed. Hotel may require a security/incidental/phone credit card imprint or cash deposit upon check-in.

Unaccompanied Minors

  • Unaccompanied minors must be at least 14 years of age to check-in to the hotels. Such minors will need the following in order to check-in: (i) a valid form of ID (State issued DL, State ID, Military ID or Passport), (ii) a responsibility Waiver signed and notarized by their parent/guardian (Waiver may be obtained by calling Walt Disney Travel Co., Inc. at 714 520-5080), and (iii) if minor is pre-paid and would like to charge to the room, they must bring a valid Credit Card in their name to be placed on file for incidentals.

Room Location and Information

  • Adjacent rooms, connecting rooms, non-smoking rooms or specific room location and types of rooms or bedding are on a "request basis only" and are subject to availability at the time of check-in. Maximum occupancy is a combination of adults and children per room and varies by hotel. Extra bedding may be requested at time of reservation or hotel check-in and is subject to availability; a fee plus tax may apply and is payable directly to the hotel at the time of checkout. (Extra bedding types vary by property and are defined as a rollaway, daybed, chair-bed, or sofa bed). Some hotels, including but not limited to the Hotels of the Disneyland® Resort and Disney Vacation Club® Resorts are smoke free environments. Smoking is allowed in designated outdoor smoking locations only. A room recovery fee will be charged for smoking in Guest rooms, on balconies or on patios.

Guests with Disabilities

  • For Guests with disabilities who require accessible accommodations, specific information and assistance can be requested through Disney regarding accessible room availability, bedding options, amenities, restrictions, and advance reservation notice requirements. Disney will also contact its third party hotel provider(s) on a Guest's behalf as necessary. All accommodations are subject to availability.

Car Rental

  • If your Walt Disney Travel Company package includes car rental, present your rental voucher to the Car Rental desk. Renter must be at least 21 years of age. Additional surcharges apply to renters 21-24 and will be assessed at the rental counter. Renters must present a valid driver's license with an acceptable major credit card in his or her name. Other standard rental qualifications apply. Car Rental must be rented for a minimum one 24 hour period. Car rental includes unlimited mileage, airport fees, local surcharges and State/Local taxes. Additional daily and hourly rate charges, additional driver's fee, Collision Damage Waiver, Loss Damage Waiver, Extended Protection and Carefree Personal Protection gasoline, optional refueling service and any other charges are extra. California State Law requires child restraint seats for children under 8 years or 4'9". Child restraint seats must be requested at the time of booking for an additional charge. Seat belts are required to be used by all passengers. There are no drop charges for rentals picked up and returned within the State of California. A drop charge may be added to rentals picked up in California and returned outside the state, depending on the car class. Drop-off charges are payable at the time of rental at the car rental counter. Vehicles may not be driven into Mexico.

TERMS AND CONDITIONS APPLICABLE TO DISNEY REWARDS SPECIAL VACATION FINANCING OFFER
(Disney® Premier Visa® Card and Disney® Visa® Card): Get 0% Promotional APR special vacation financing for 6 months from date of purchase on select Disney Resort packages, all Adventures by Disney® packages, all Aulani, A Disney Resort & Spa, Ko Olina, Hawai'i vacation packages, and all Disney Cruise Line packages (collectively, Disney Vacation Packages). Disney Vacation Packages must be booked by you or your travel agent through the Walt Disney Travel Company, Disney Cruise Line or Adventures by Disney Travel Services, Inc. and charged to your Disney Visa Credit Card prior to commencement of your vacation. Other restrictions and exclusions apply. For complete details see your Cardmember Agreement.

DISNEY® VISA® CARDS TERMS AND CONDITIONS (Disney® Premier Visa® Card, Disney® Visa® Card, Disney® Visa® Debit Card and Disney Rewards Redemption Card):

  • Dreams Insulated Backpack limited to one per vacation package, while supplies last.

Offer made by Disney. Chase Bank USA, N.A. and its affiliates are not affiliates of Disney and are not responsible for offer fulfillment. 
©Disney and its related entities.

2019 Disneyland® Resort Bookings - Terms & Conditions

Effective for arrivals beginning January 1, 2019 through December 31, 2019.

Prices

  • All prices are in U.S. dollars and are subject to change until package is paid in full. After package is paid in full, package price is subject to change due to imposition of taxes or other charges of governmental authorities. Prices are also subject to change due to modifications to package or package components. Everyone on the same reservation must be on the same package. If air transportation is included in the package, the airfare is not guaranteed until the total price of the airline tickets is paid in full and the tickets are issued. Package prices are all-inclusive and cannot be broken down into individual component pricing.
  • Costs not included in the package price: parking (self or valet), in-room incidentals (e.g., movies, games, honor bar), gratuities, laundry, telephone calls, child care, activities, beverages, meals, sundries, sightseeing, services and any other items and services not included as a component or feature of the package.

Booking Procedures

  • Advance reservations are accepted up to one business day prior to arrival date for packages including, without limitation, accommodations at one of the Disneyland® Resort hotels (the "DLR Hotels") and up to five business days prior to arrival for all other packages. (Saturday, Sunday and U.S. legal holidays are not considered business days.) Advance reservation requirements may be more restrictive for international addresses.
  • Reservations are not accepted until confirmed by a confirmation number.

Reservation Information

  • All Guests' full, legal names (including, without limitation, children) are required at the time the reservation is made. Children's ages are also required at the time the reservation is made. Date of birth and gender are required for all Guests, including, without limitation, infants, if the reservation includes air transportation.
  • Name changes are not permitted; reservations and package components are nontransferable.

Deposit and Payment Procedures

  • For reservations made 31 days or more prior to Guest arrival, a deposit of $200 per reservation will be due and must be received by Walt Disney Travel Co., Inc. ("WDTC") within 3 days of booking the reservation or the reservation will automatically be cancelled. For reservations that include a travel protection plan, the total price of the plan is also due at the time the plan is requested. For reservations that include air transportation, the total price of the airfare is also due at the time the reservation is made. Payment in full is due to WDTC 30 days prior to Guest arrival. Travel documents will not be issued until final payment is received. WDTC reserves the right to cancel a reservation without notice when deposit or final payment is not received by the due date.
  • For reservations made 30 days or less prior to Guest arrival, payment in full is due to WDTC at the time the reservation is made or the reservation will not be confirmed.
  • WDTC accepts credit and debit cards, check, money order, or bank wire transfer as payment; please see confirmation for instructions on how to send payment by check, money order, or bank wire transfer.

Cancellation and Refunds

  • For cancellations made 30 days or more prior to Guest arrival, amounts paid (minus cancellation fees assessed by third party hotels or other suppliers, non-refundable air transportation, non-refundable travel protection plan costs, and other amounts owed) will be refunded.
  • For cancellations made 2 days to 29 days prior to Guest arrival, amounts paid (minus a cancellation fee of $200 per package and minus any cancellation fees assessed by third party hotels or other suppliers, non-refundable air transportation, non-refundable travel protection plan costs, and other amounts owed) will be refunded.
  • For cancellations made 1 day or less prior to Guest arrival or for no-shows, the full price of the package is non-refundable.
  • Guest will be responsible for any cancellation fees assessed by an airline. In the case of a non-refundable airline ticket, the cancellation fee is equal to the entire ticket price. Cancellation of a refundable airline ticket must be made at least 24 hours prior to the scheduled airline departure time. No refunds for airline tickets will be made after travel has commenced or if a flight is missed/delayed.
  • No refunds will be made for early departure from hotel or for unused or partially used admission tickets, options, components, or features, including, without limitation, meals.
  • Any refunds allowed by WDTC in its sole discretion after arrival must be requested in writing within 90 days after departure and may be assessed a $25 processing fee. WDTC reserves the right to make refunds in accordance with the method that payment was received. All appropriate refunds will be made through the Guest's travel agent if payment was made by the travel agent. WDTC is not responsible for the receipt of refund monies by Guests from their travel agents.

Promotions and Online Bookings

  • Promotional and online bookings may have terms and conditions for payment procedures or change or cancellation fees that are different than those outlined above.

Travel Protection Plan

  • If Guest has purchased a travel protection plan, the cost is refundable within 14 days (30 days for residents of Utah) after the date the plan is added to the package as long as Guest has not filed a claim or has not departed on the trip. Please see the Certificate of Insurance for your state of residency for details on refunds and terms, conditions and exclusions at www.affinitytravelcert.com/docs/DSP01. By clicking this link, you will leave the Disneyland website and different terms of use and privacy policy will apply.

Change Fees and Changes to Reservations Made Prior to Guest Arrival

  • Changes to Reservation - Changes to reservation including, without limitation, change in travel dates, length of stay or hotel accommodations, are subject to availability at the time the change is requested and Guest is responsible for paying any increase in price resulting from the change. In addition, changes made 30 days or less prior to Guest arrival are also subject to a change fee of $50 per package plus any change fees assessed by third party hotels or other suppliers. If air transportation has been ticketed, Guest will be responsible for any increase in airfare as well as the change fee assessed by the airline.
  • These Terms & Conditions apply to reservations for arrivals January 1, 2019 to December 31, 2019. If Guest changes travel dates to an arrival of January 1, 2020 or thereafter, reservation shall be subject to the Terms & Conditions and pricing applicable to the new travel dates.
  • Land portions of the reservation cannot be cancelled without also cancelling the air portion of the reservation booked through WDTC. Airlines/hotels/suppliers do not permit changes in certain situations.
  • WDTC reserves the right to restrict changes to any reservation.

Travel Documents

  • For all reservations paid in full, travel documents (such as vouchers or certain fulfillment cards, if applicable, or travel itinerary confirming reservations) will be delivered to the Front Desk of Guest's hotel. Packages can be picked up on the date of check-in at the hotel.
  • WDTC is not responsible for damaged, lost or stolen documents. All documents must be returned to WDTC within 90 days of cancellation should reservation be cancelled prior to scheduled arrival date. All travel documents are issued subject to the terms and conditions specified by the service provider. Additional fees will be charged for the replacement of any damaged, lost or misplaced travel documents.

Air Transportation

  • Flight schedules are not guaranteed. WDTC shall not be responsible for any airline schedule changes, delays, cancellations, or any airlines' failure to perform for any reason including, without limitation, strike, bankruptcy or cessation. Duplicate reservations are subject to cancellation by the airline without notice. Guests are responsible for reconfirming all flights directly with the airlines and are responsible for any additional fees (e.g., baggage fees, advance seat selection or curbside check-in charges) payable directly to the airlines. Please contact airline directly prior to leaving home to obtain additional fee information and documentation requirements. Seat assignments are not guaranteed. If seat selection is unavailable through WDTC, seats may either be assigned at airport check-in or may be obtained directly from the airline(s). Guests age 17 and younger must fly with an adult on the same itinerary and reservation. At this time, a government-issued photo identification is required for all air passengers 18 years and older. A birth certificate may be required for children under two years of age sitting in the lap of a parent or legal guardian. Travelers flying from origins outside the U.S. are responsible for obtaining the required travel documents for airline check-in and entry into the U.S.

Attractions, Tickets, Components and Features

  • Each DISNEYLAND® RESORT PARK HOPPER® SOUVENIR multi-day ticket admits a Guest to one or both Disneyland® Resort theme parks for the number of days listed on the ticket. Each DISNEYLAND® RESORT 1-PARK PER DAY SOUVENIR multi-day ticket entitles a Guest to admittance to either Disneyland® Park or Disney California Adventure® Park for the number of days listed on the ticket, and is not valid for visits to both theme parks on the same day. Each day of use constitutes one full day of use. Disneyland® Resort theme park tickets of three days and above include one Magic Morning admission for early entry into a designated theme park (check Disneyland.com for Magic Morning schedule). All Disneyland® Resort multi-day theme park tickets expire 13 days after first use or January 13, 2020, whichever occurs first. Tickets are non-refundable and may not be sold or transferred for a commercial purpose. Admission entitlements are non-transferrable and must be used by the same person on any and all days, and admission is subject to capacity, change and other restrictions. For Guests purchasing Disneyland® Resort theme park tickets with Disney MaxPass: Guests are strongly advised to check the day's Disney FASTPASS® availability and other theme park details before visiting the parks with Disney MaxPass. Disney FASTPASS® selections for popular attractions or entertainment (as applicable) may not be available at the time of Disney MaxPass use as Disney FASTPASS® selections are limited and availability is not guaranteed. Disney FASTPASS® selections may be made only while you are in the parks. Attraction and entertainment Disney FASTPASS® selections available through Disney MaxPass are subject to change without notice. Disney PhotoPass® service is subject to the Disney PhotoPass® terms found at https://disneyland.disney.go.com/photopass-terms-conditions/. Online registration required. Disney PhotoPass® Photos captured during the day your Disney MaxPass feature is used must be linked to your Disney account and may be downloaded pursuant to the expiration policy at https://disneyland.disney.go.com/photopass-expiration-policy/. Not responsible for missing, lost or damaged photos. Downloads are restricted to personal use by Disney account holder only and may not be used for a commercial purpose. The Disney MaxPass feature is nonrefundable, nontransferable and may not be redeemed for cash. The Disney MaxPass feature will expire at the end of the day of use. Price, terms, entitlements, attractions and entertainment are subject to change or cancellation without notice. Other restrictions may apply. When using the Disneyland App, message, data and roaming rates may apply. Availability subject to handset limitations and features may vary by handset or service provider. Coverage not available everywhere. If you're under 18, get your parents' permission first. Parks, restaurants, attractions, recreation, entertainment, and other products, services or items are subject to change without notice, cancellation, and may close temporarily due to rehabilitation, refurbishing, capacity, seasonal, inclement weather, special events or other reasons and may otherwise change or be discontinued without notice and without liability to the owners of the Disneyland® Resort. Ticket media is not valid for special or premium events or other activities which are separately priced. Age restrictions apply for access to certain facilities. Features for all packages are subject to change and may be based on features available on date of Guest arrival, not those in effect at time the reservation is made.

Package Concerns

  • Any concerns or requests regarding your WDTC travel package must be submitted in writing to Walt Disney Travel Co., Inc., 190 Center Street Promenade, Anaheim, CA 92805-4180, with attention to Guest Communications, or by email to WDTC.Guest.Communications@disneyonline.com within 90 days after travel has been completed.

General Conditions and Responsibility

  • WDTC, its parent companies, affiliates, directors, officers, employees, subcontractors, agents and representatives, shall at no time be liable or responsible in any way whatsoever for any loss, injury, or damage caused or arising in connection with any transportation, hotel or other services or products of third parties provided through WDTC, or as a result of acts of God, acts of Government or other authorities, wars, civil disturbances, hijacks, thefts, or any circumstance beyond its control. WDTC reserves the right to accept, retain, decline or cancel any reservation or any Guest as a participant in its packages at any time and for any reason. In addition, WDTC reserves the right to cancel or modify a reservation including, without limitation, the price, at any time prior to Guest check-in if the reservation includes or was made as the result of a mistake or error of any kind, including, without limitation, a mistake or error in price or description of the package or package components or features, or where it appears that a Guest has engaged in fraudulent or misleading activity in making the reservation. If a package is cancelled by WDTC, WDTC shall have no responsibility beyond the refund of monies paid to WDTC for the package. The terms and conditions of any transportation services provided by airlines or car rental agencies shall be as represented by those third parties. Terms and conditions are subject to change by WDTC without notice. If these Terms and Conditions contain any provisions construed to be unenforceable or unlawful by a court of competent jurisdiction, the same shall be deemed modified to conform to applicable law, or if this would cause an unreasonable result, such provision shall be stricken from these Terms and Conditions without affecting the binding force and effect of any of its other provisions.

Governing Law and Venue

  • All sales of packages take place in and are consummated in the State of California. Any claim, action or lawsuit (collectively, "Action") arising out of these Terms and Conditions, reservations and bookings, and/or all packages, products and services provided in connection with the reservations and bookings including, without limitation, components such as tickets, park admissions, packages, and room accommodations (all collectively, "Terms, Reservations and Products") must be filed and maintained exclusively in any court in Orange County, California having subject matter jurisdiction. These Terms, Reservations and Products shall be governed by and construed in accordance with the laws of the State of California, without giving effect to any principles of conflicts of law.

Resort Check-In/Check-Out

  • Standard check-in time is 4 p.m. and checkout is 11 a.m., but may vary by hotel. During peak periods, check-in may be delayed. Hotel may require a security/incidental/phone credit card imprint or cash deposit upon check-in.

Unaccompanied Minors

  • Unaccompanied minors must be at least 14 years of age to check-in to the hotels. Such minors will need the following in order to check-in: (i) a valid form of ID (State issued DL, State ID, Military ID or Passport), (ii) a responsibility Waiver signed and notarized by their parent/guardian (Waiver may be obtained by calling Walt Disney Travel Co., Inc. at 714 520-5082), and (iii) if minor is pre-paid and would like to charge to the room, they must bring a valid credit card in their name to be placed on file for incidentals.

Room Location and Information

  • Adjacent rooms, connecting rooms, non-smoking rooms or specific room location and types of rooms or bedding are on a "request basis only" and are subject to availability at the time of check-in. Maximum occupancy is a combination of adults and children per room and varies by hotel. Extra bedding may be requested at time of reservation or hotel check-in and is subject to availability; a fee plus tax may apply and is payable directly to the hotel at the time of checkout. (Extra bedding types vary by property and are defined as a rollaway, daybed, chair-bed, or sofa bed). Some hotels including, without limitation, the DLR Hotels and Disney Vacation Club® Resort hotels are smoke free environments. Smoking is allowed in designated outdoor smoking locations only. A room recovery fee will be charged for smoking in Guest rooms, on balconies or on patios.

Guests with Disabilities

  • For Guests with disabilities who require accessible accommodations, specific information and assistance can be requested through WDTC regarding accessible room availability, bedding options, amenities, restrictions, and advance reservation notice requirements. WDTC will also contact its third party hotel provider(s) on a Guest's behalf as necessary. All accommodations are subject to availability.

"Right of Entry" Policy at Disneyland® Resort Hotels

  • As to DLR Hotels, please be advised that notwithstanding Guest's use of a sign on Guest's door, a request by Guest to forgo housekeeping services or any other request made by Guest, DLR Hotels and their staff reserve the right to enter Guest's room for any purposes including, without limitation, performing maintenance and repairs or checking on the safety and security of Guests and property. The staff at DLR Hotels will give reasonable notice prior to entry by knocking and announcing the intent to enter the room.

Car Rental

  • If your WDTC package includes car rental, present your rental voucher to the car rental counter. Renter must be at least 21 years of age. Additional surcharges apply to renters 21-24 and will be assessed at the rental location. Renters must present a valid driver's license with an acceptable major credit card in his or her name. Other standard rental qualifications apply. Car must be rented for a minimum one 24 hour period. Car rental includes unlimited mileage, airport fees, local surcharges and state/local taxes. Additional daily and hourly rate charges, additional driver's fee, Collision Damage Waiver, Loss Damage Waiver, Extended Protection and Carefree Personal Protection, gasoline, optional refueling service and any other charges are extra. California State Law requires child restraint seats for children under 8 years or 4'9". Child restraint seats must be requested at the time of booking for an additional charge payable at the rental location. Seat belts are required to be used by all passengers. There are no drop charges for rentals picked up and returned within the State of California. A drop charge may be added to rentals picked up in California and returned outside the state, depending on the car class. Drop-off charges are payable at the time of rental at the car rental counter. Vehicles may not be driven into Mexico. Other terms and conditions may apply.

TERMS AND CONDITIONS APPLICABLE TO DISNEY REWARDS SPECIAL VACATION FINANCING OFFER
(Disney® Premier Visa® Card and Disney® Visa® Card): Get 0% Promotional APR special vacation financing for 6 months from date of purchase on select Disney Resort packages, all Adventures by Disney® packages, all Aulani, A Disney Resort & Spa, Ko Olina, Hawai'i vacation packages, and all Disney Cruise Line packages (collectively, Disney Vacation Packages). Disney Vacation Packages must be booked by you or your travel agent through the Walt Disney Travel Company, Disney Cruise Line or Adventures by Disney Travel Services, Inc. and charged to your Disney Visa Credit Card prior to commencement of your vacation. Other restrictions and exclusions apply. For complete details see your Cardmember Agreement.

TERMS AND CONDITIONS APPLICABLE TO DISNEY REWARDS INSULATED BACKPACK OFFER (Disney® Premier Visa® Card, Disney® Visa® Card, Disney® Visa® Debit Card and Disney Rewards Redemption Card):
Disney Rewards Insulated Backpack limited to one per vacation package, while supplies last. Must use a valid Disney Visa Card and/or Disney Rewards Redemption Card for package purchase. Must purchase a vacation package with a hotel stay at the Disneyland® Resort or a nearby Good Neighbor Hotel with Theme Park tickets through the Walt Disney Travel Company; must purchase the Disney Rewards Vacation Package by calling 1-866-844-9382. Benefits do not apply to room only reservations, and are not available through Disneyland.com. Disneyland® Resort Theme Park multi-day tickets expire 13 days after first use and each day of use of a ticket constitutes one full day of use. Subject to availability, and advance reservations required. Package elements and information subject to restrictions and change without notice. Offer valid only at the Disneyland® Resort.
Offer made by Disney. Chase Bank USA, N.A. and its affiliates are not affiliates of Disney and are not responsible for offer fulfillment.
©Disney and its related entities.

Disney Cruise Line® Bookings - Terms & Conditions

Cruise Contract
Your ticket is the Cruise Contract (available at www.disneycruise.com/cruisecontract). The forms needed for your vacation can be completed online by registering and logging into disneycruise.com and selecting "My Disney Cruise" or you will receive this package within 28 days of sailing. Carefully read your Cruise Contract, as it contains important terms and conditions which govern your cruise vacation and affect your legal rights. It must be signed by all Guests prior to embarking any Disney Cruise Line vessel. In the event of conflict between the terms and conditions contained in the Cruise Contract, these Terms and Conditions, the terms of any Disney Cruise Line advertisement or offer, and the oral or written representations of any Disney Cruise Line representative, the terms and conditions contained in the Cruise Contract shall control.

Minors
Minors under the age of 18 not traveling with a parent or legal guardian must be accompanied by an adult 21 years of age or older in the same stateroom. The parent or guardian of any minor not traveling with a parent or guardian must appoint an adult to have custody and control over the minor and to contract on their behalf in connection with the Disney Cruise Line vacation. A minor authorization form can be obtained by visiting disneycruise.com and selecting "My Disney Cruise" or is sent when a document package is mailed. The form must be signed by a parent or legal guardian prior to embarkation at the Disney Cruise Line Terminal. After 9:00 p.m., adult entertainment districts are restricted to Guests 18 years and older.

Baggage, Valuables and Other Possessions
Each Guest may bring aboard the ship a reasonable amount of clothing and personal effects without charge, not to exceed two bags per person. All Guest baggage must be stored in the Guest's stateroom and must be labeled with the Disney Cruise Line baggage tag. Dangerous or illegal articles such as weapons, explosives, oxygen, combustible substances or nonprescription controlled substances may not be brought to the Walt Disney World® Resort or taken aboard the ship. Any such items shall be surrendered to the Master of the vessel at embarkation, and may be disposed of at the sole discretion of the Master. You should retain valuables such as cash, negotiable securities or other financial instruments, gold, silverware, jewelry, ornaments, works of art, photographic/video/audio equipment or supplies, laptop computers, cellular phones or other valuables in your personal control as Disney Cruise Line is not responsible for damage to or loss of these items.

Deposits/Payment Information
A deposit is required to confirm a reservation. Deposit amount will be determined at time of booking. Vacation and cruise packages are subject to cancellation if full deposit is not received in our office within the option period specified at time of booking. For reservations confirmed in U.S. dollars, final payment in the form of a check or credit card (Visa®, MasterCard®, American Express®, Discover® Card, Diners Club®, Japanese Credit Bureau or Disney's Visa® Credit Card) must be received on the date determined at the time of booking. For reservations not confirmed in U.S. Dollars, acceptable forms of payment are Visa and MasterCard. Payment policy for group travel may vary.

Failure to strictly comply with the deposit and final payment schedules, or any other applicable policies and procedures, will result in the automatic cancellation of pending reservations.

Travel Agents are not permitted to undercharge on a Guest's form of payment.

For payments by mail, send to:
Disney Cruise Line
PO Box 277763
Atlanta, GA 30384-7763

For payments by services such as Federal Express®, Airborne®, or UPS® send to:
Disney Cruise Line
Bank of America Lockbox Services
Lockbox 277763
6000 Feldwood Road
College Park, GA 30349
407-566-3500

Cancellations/Refunds
Cancellations may be made by telephone or in writing. Changes to the vacation commencement date or changes of Guest names will be considered cancellations. For cancellations, amounts paid, minus cancellation fees and other amounts owed, will be promptly refunded. No refunds will be made in the event of interruption or cancellation by the Guest after vacation commencement date. All appropriate refunds will be made directly to the Guest's credit card account or through the Guest's Travel Agent if the reservation is made through a Travel Agent. Disney Cruise Line is not responsible for the receipt of refund monies by Guests from their Travel Agents. All travel documents including airline tickets must be returned before refund processing can begin. Certain Travel Agents may withhold an agency cancellation fee. Disney Cruise Line reserves the right to restrict any changes to a reservation. All changes are subject to availability. Please note that changes made to overall party size may result in a change to the rate. For your peace of mind, we recommend the purchase of the Disney Cruise Line Vacation Protection Plan, which is administered by Aon Berkely Affinity Travel and underwritten by Stonebridge Casualty Insurance Company (www.disneycruise.com/VacationProtectionPlan). Premiums for the Disney Cruise Line Vacation Protection Plan must be paid by the final payment due date, and the Disney Cruise Line Vacation Protection Plan is not effective until final vacation payment is made.

Cruise Cancellation Fees

Categories with Restrictions: Reservations for Inside, Outside or Verandah Categories with Restrictions are non-refundable and non-transferable. A 100% cruise cancellation fee applies from time of payment.

Cruises Less Than 10 Days where Embark or Debark is U.S. Port.

Days Prior to Vacation Commencement Date Fee Amount
45 days or more Deposit per Guest for Suites/Concierge staterooms
74 to 45 days Deposit per Guest for Non-Suites/Concierge staterooms
44 to 30 days 50% of vacation price per Guest
29 to 15 days 75% of vacation price per Guest
14 days or less 100% of vacation price per Guest

Cruises of 10 Days or More and Cruises Less Than 10 days where Embark and Debark is non-U.S. Port.

Days Prior to Vacation Commencement Date Fee Amount
56 days or more Deposit per Guest for Suites/Concierge staterooms
119 to 56 days Deposit per Guest for Non-Suites/Concierge staterooms
55 to 30 days 50% of vacation price per Guest
29 to 15 days 75% of vacation price per Guest
14 days or less 100% of vacation price per Guest

Air Cancellation Fees
Any changes or cancellations to your Disney Cruise Line air arrangements (including, but not limited to, sail date/air travel date changes and name changes/corrections) will result in cancellation fees assessed as follows:

All Flights Within North America (including Canada)

Days Prior to Vacation Commencement Date Fee Amount
74 to 45 days 10% of the air supplement per Guest
44 to 31 days 50% of the air supplement per Guest
30 to 0 days 100% of the air supplement per Guest

Any Flights Outside of North America

Days Prior to Vacation Commencement Date Fee Amount
89 to 45 days 50% of the air supplement per Guest
44 to 0 days 100% of the air supplement per Guest


If at least one flight departs/arrives at an airport outside North America, the entire flight itinerary will follow the "Any Flights Outside North America" policy.

Hotel Cancellation Fees
A cancellation fee in the amount of the total hotel cost for all nights reserved will be assessed if a hotel reservation outside of Orlando is cancelled 14 days or less prior to arrival date. A cancellation fee will be assessed if a hotel reservation in Orlando is cancelled 4 days or less prior to arrival date. Please contact Disney Cruise Line for details.

Service Fees
Changes to a reservation may result in a per Guest service fee. Please contact Disney Cruise Line for further details.

Claims/Notice Requirements/Time Limits
No claim for delay, detention, personal injury, illness, emotional distress or death of a Guest, or for loss of or damage to any property of a Guest, may be brought against Disney Cruise Line unless written notice of such claim is provided to Disney Cruise Line within six (6) months after the date of the event upon which such claim is based (within 30 days after the termination of the cruise for a claim of property loss or damage); and no legal action may be brought against Disney Cruise Line for delay, detention, personal injury, illness, emotional distress or death of a Guest, or for loss of or damage to any property of a Guest, unless such legal action shall be commenced within one (1) year after the date of the event upon which such claim is based (within one (1) year after the termination of the cruise for a claim for property loss or damage), and legal process relating to such action is served on Disney Cruise Line within 120 days after filing, notwithstanding any provision of law of any state, territory, possession or country to the contrary. All legal actions arising out of or relating to a Disney Cruise Line vacation shall be brought, if at all, and maintained exclusively in and before any court of competent jurisdiction located in Brevard County, Florida, U.S.A., or the United States District Court, Middle District of Florida, Orlando Division, to the exclusion of courts located in any other county, state, country, territory or possession whatsoever. The only exception to this choice of forum is when and if Disney Cruise Line asserts a petition for exoneration from or limitation of liability. Disney Cruise Line liability for loss of or damage to property of any Guest is limited to the amount of $300 per Guest per voyage, unless upon embarkation a Guest declares the true value of the property in writing and pays 5% of the true value declared in excess of $300 to Disney Cruise Line, in which case Disney Cruise Line liability will be limited to the true value declared not to exceed $5,000. All settlements will be made based on actual cash value (replacement cost, less depreciation) up to the U.S. $300/$5,000 limits to Disney Cruise Line liability. Losses due to ordinary wear and tear, perils of the sea and acts of God are not reimbursable. Disney Cruise Line provides an in-room safe for your convenience; however, Disney Cruise Line shall in no event be liable for the loss of or damage to cash, negotiable securities, gold, silverware, jewelry, ornaments, works of art, photographic/video/audio equipment or supplies, laptop computers, cellular phones or other valuables unless the same have been deposited with the Master or other designated representative who issued a written receipt therefor. In the event of such deposit, Disney Cruise Line liability for loss or damage thereof shall be limited as otherwise provided in this paragraph. Additional coverage may be purchased through the Vacation Protection Plan which is provided through Allianz Global Assistance.

Walt Disney World Resort Check-In; Ship Embarkation
Check-in time for Walt Disney World Resort hotels is normally after 4:00 p.m. For Guests arriving early, luggage arrangements can be made so Guests can visit Theme Parks or enjoy Resort amenities. It is recommended that necessary items including proof of citizenship, valuables, medications (in their original containers) and any other personal items or other items required for check-in or embarkation be packed in your day bag. Walt Disney World Resort check-out time is normally before 11:00 a.m. Ship's embarkation begins at 1:00 p.m. Guests are required to be on board the ship at least one hour before scheduled sailing time.

Included in Vacation Fare
Cruise vacation fares include shipboard accommodations on a per-Guest basis, and all meals and entertainment as provided on board the vessel. For parties staying at a Walt Disney World Resort hotel and reserving a shipboard suite for more than 5 Guests, an additional Walt Disney World Resort hotel room will be required at additional cost.

Excluded from Vacation Fare
The Resort portion of the fare does not include meals, beverages or any other item of a personal nature. The cruise portion of the fare does not include shore excursions (including excursions to St. John), sightseeing or meals ashore in the ports of call, gratuities, alcoholic beverages, soft drinks, bottled water, laundry or valet services, or any other items not specifically included. The fare also does not include airfare, ground or baggage transfers, fuel supplements or Government Taxes and Fees, which consist of all taxes and fees imposed by U.S. and foreign governmental and quasi-governmental authorities, including without limitation U.S. Customs and Immigration fees, ship passengers international departure tax, airport passenger facility charge, flight segment fees, international arrival and departure taxes, and sales, use and excise taxes.

Cruise Health Considerations
By boarding the Disney Cruise Line cruise ship, Guests represent themselves as physically and otherwise fit to travel. If you have a medical condition which requires you to take prescription medication or may require you to obtain medical care during the course of your cruise vacation, please consult with your personal physician prior to traveling. For your convenience, a physician and nurse are on call 24 hours a day to provide basic medical services. The physician and nurse are not employees or representatives of Disney Cruise Line and will charge their prevailing fees for services provided at your request. Decisions regarding medical care and treatment are personal and confidential and as such are strictly between the Guest and physician and nurse. DDisney Cruise Line is not liable for any death, personal injury, illness or emotional distress caused by reason of any treatment, diagnosis, advice, examination, prescription or other service provided by such medical personnel or by the failure of such medical personnel to provide any treatment, diagnosis, advice, examination, prescription or other service. The ship's Master has the right at any time to require any Guest to disembark for medical reasons, and compliance is mandatory. For your peace of mind, we recommend the purchase of the Vacation Protection Plan. Premiums for the Vacation Protection Plan must be paid by the final payment due date, and the Vacation Protection Plan are not effective until final payment is made.

Right to Change Itinerary/Detention
Disney Cruise Line may in its sole discretion and without prior notice change, substitute, postpone, cancel or deviate from any scheduled sailing, itinerary or call at any port, and may substitute another vessel for the ship, and shall not be liable for any loss or damage incurred by a Guest as a result of any such change, substitution, postponement, cancellation or deviation. The Guest shall pay any and all expenses incurred if a Guest is detained on board ship or elsewhere at any stage of a voyage because of quarantine, port regulations, prevailing applicable law, illness or other cause.

Group Travel
Policies for group travel may vary. Please contact Disney Cruise Line for further details.

Pets/Services Animals
No animals are allowed on board the ships except for service animals. DDisney Cruise Line must be notified at least 72 hours prior to sailing if a service animal is to be brought on board the ship. Many ports of call have strict entry requirements for animals, and you must ensure that your service animal complies with all requirements of each destination. DDisney Cruise Line is not responsible for your inability to visit a port of call due to your failure to comply with any such entry requirements.

Refusal of Passage
Disney Cruise Line may refuse to transport or may disembark at any port any Guest who may be suffering from a contagious or infectious disease, ill health or whose presence in the opinion of the Master may be detrimental to the comfort or safety of other Guests or the crew, or who, in the Master's opinion, might be excluded from landing at destination by Immigration or other governmental authorities. In such cases, the Guest shall not be entitled to any refund of fare or compensation whatsoever. Disney Cruise Line reserves the right to refuse passage to Guests with criminal backgrounds. Women who have entered their 24th week of pregnancy as of their embarkation date or who will enter their 24th week of pregnancy during the cruise will be refused passage due to safety concerns. Neither a physician's medical statement nor a waiver of liability will be accepted. In addition, Disney Cruise Line cannot be held responsible or liable for any complications relating to pregnancy at any stage. Infants under 12 weeks old are not allowed to travel aboard Disney Cruise Line ships. For reservations made after July 17, 2014, on sailings commencing in 2015 and beyond, the minimum age to sail aboard Disney Cruise Line ships is 6 months of age on most itineraries, and the minimum age for Transatlantic, Hawaii, and Panama Canal itineraries is 1 year of age.

No Solicitation
No solicitation of goods and services of any kind is allowed on any Disney Cruise Line ships.

Stateroom Occupancy
Occupancy of stateroom on board the ships is limited to the number of berths in that stateroom. Disney Cruise Line reserves the right to limit the number of berths and single staterooms sold.

Ships' Registry Ships' Registry: The Bahamas.

Transfer Information
For Guests who purchase the Disney Cruise Line Air Program, ground and baggage transfers are included in your vacation package to and from the port of embarkation and the airport closest to the port of embarkation. Guests who make their own air arrangements may purchase ground and baggage transfers from Disney Cruise Line, which transfers include transportation between the port of embarkation and the airport closest to the port of embarkation. Please note that those Guests who do not purchase the Disney Cruise Line Air Program or ground transfers from Disney Cruise Line are responsible for all ground and baggage transportation to and from the airport, the port of embarkation and their hotel, if applicable. We recommend that you allow a minimum of four hours at the beginning and end of your cruise for travel time, customs clearances and security checks at the port of embarkation and the airport.

Terms Subject to Change
Disney Cruise Line reserves the right to change all prices and other terms and conditions which appear in this website/brochure without prior notice. Price changes will not affect bookings with timely final payment, except where the increase results from increases in Government Taxes and Fees.

Single Occupancy Rates
Single occupancy fares are 200% of the double occupancy package price.

Smoking/Non-Smoking Policy
For the comfort and enjoyment of our Guests, Disney Cruise Line cruise ships have been primarily designated as nonsmoking ships. However, it is recognized that some Guests smoke. To provide an onboard atmosphere that also satisfies smokers, portions of open air-decks on each ship are designated smoking areas. Smoking is prohibited in Guest staterooms and private verandahs. Guests who are found smoking in their staterooms or on their verandahs will be charged $250, which will be added to their folio. All Guests must observe the nonsmoking areas and refrain from smoking pipes and/or cigars in any of the public areas. These requests are to provide a comfortable shipboard living atmosphere for everyone.

Vacation Providers
Magical Cruise Company, Limited (doing business as Disney Cruise Line - Registered Office: 3 Queen Caroline Street, Hammersmith, London, W6 9PE, England) and DCL Island Development, Ltd. are each separate entities and are indirect subsidiaries of The Walt Disney Company. Magical Cruise Company, Limited is the operator of the Disney Cruise Line cruise ships. DCL Island Development, Ltd. is the operator and provider of facilities on Disney's Castaway Cay. All arrangements made for or by Guests for: (a) air or ground transportation or travel; (b) shore excursions; (c) tours; (d) theme parks; (e) hotels; (f) restaurants; or (g) other similar activities or services, are made solely for Guests' convenience and are at Guests' risk. The providers of such activities and services are independent contractors and are not acting as agents or representatives of Magical Cruise Company, Limited. The identity of the providers of such activities and services is available upon request from the shore excursion manager. Magical Cruise Company, Limited shall not be liable or responsible in any way for any death, personal injury, illness or emotional distress occasioned by any Guest, or for loss of or damage to any Guest's property, which arises by reason of any act or omission by providers of air or ground transportation, shore excursions, tours, restaurants, hotels, theme parks or other similar services or activities. The liability of the provider of such accommodations, services and activities may be governed by and determined in accordance with limitations contained in applicable tariffs, laws, conventions or contracts governing a Guest's relationship with such provider. All concessionaires and their employees operating on the Disney Cruise Line cruise ships, including without limitation the fitness center, spa, hair salon, laundry, Internet cafe and photo shop are independent contractors and Magical Cruise Company, Limited is not responsible for any such parties' acts or omissions in providing any goods or services to Guests.

Perishables
Coolers are not permitted except if needed for medications, baby food or items related to dietary constraints. Coolers containing personal items (e.g., soda or snacks) may NOT be brought on board. Homemade, pre-cooked or other perishable items plus any open snack containers will not be allowed to be brought on board. We regret that we are unable to provide food preparation, refrigeration or storage on board for personal food or beverage items.

Infant Pool Policy
For the health and safety of our Guests, parents must observe U.S. Public Health Service requirements by allowing only children who are toilet trained to enter shipboard pools and spas. Diapers and swim diapers are not allowed. However, young children who are not toilet trained are welcome to enjoy the fountain play area near the Mickey's Pool that has been designed exclusively for the enjoyment of children wearing swim diapers.

 

Passports


Guests are responsible for obtaining proper documentation to board the ship. U.S. government regulations related to passport requirements are subject to change. Therefore, we strongly encourage Guests of all ages to have a valid U.S. passport for all cruises. Please visit the U.S. Department of State website at http://travel.state.gov or call the U.S. National Passport Information Center at 877-4USA-PPT for the most current requirements.

Guests with Disabilities/Wheelchair-Accessible Staterooms
Disney Cruise Line offers accessible staterooms and suites, equipped for Guests with disabilities. Features include: ramped bathroom thresholds, open bed frames, added phones in the bathroom/nightstand, bathroom and shower handrails, fold-down shower seats, handheld shower heads, and lowered towel and closet bars.
Note: Guests requiring a wheelchair throughout their cruise must make provisions for the use of that wheelchair prior to the cruise.

Guests with Disabilities/Additional Services
Transfer tiers are provided at one of our feature pools. Sand wheelchairs are available at Castaway Cay. Wheelchair-accessible restrooms are available in the shipboard common areas. Assistive Listening Systems are available in the main theaters. Closed captioning is available for stateroom televisions and select onboard video monitors. Sign language interpretation is available for live performances on designated cruise dates. Stateroom Communication Kits containing door knock and phone alerts, phone amplifier, bed shaker notification, a strobe light smoke detector, and a Text Typewriter (TTY) are available.

Guests with Disabilities/Accommodations
If you would like to receive additional information or request accommodations for Guests with disabilities, please discuss your needs with the reservationist at the time of booking. For information via TTY, please call (407) 566-7455.

Guests with Disabilities/Cruises Embarking in European Union Ports
EU Regulation 1177/2010 applies where the Guest embarks the ship in a European Union port. At the time of booking, Guests must notify Disney Cruise Line in writing if they are a "Disabled Person" or "Person with Reduced Mobility" that may require special arrangements, medical equipment and/or supplies, or care or assistance at the terminal of embarkation or disembarkation, during embarkation or disembarkation or during the cruise; of any specific needs with regard to accommodation, seating or services required; and, whether they need to bring any specific medical equipment or assistance animals on board. If a Guest's circumstances change between the date of booking and the cruise, the Guest must inform Disney Cruise Line as soon as possible and advise of the need of any special arrangements including medical equipment. Disney Cruise Line will refuse boarding to Guests who cannot be carried safely and in accordance with all applicable safety requirements established by International, European Union or National Law or where embarkation, disembarkation and/or carriage of the Guest cannot be carried out in a safe manner. Disney Cruise Line can refuse to accept a booking or subsequently embark any Guest on the grounds of safety, taking into account among other things the ISM Code for the Safe Operation of Ships and/or SOLAS relating to the Safety of Life at Sea. It is important that the fullest information is provided at the time of booking. "Disabled Person" or "Person with Reduced Mobility" under this Regulation means any person whose mobility when using transport is reduced as a result of any physical disability (sensory or locomotor, permanent or temporary), intellectual or psychosocial disability or impairment, or any other cause of disability or impairment or as a result of age, and whose situation needs appropriate attention and adaptation to his/her particular needs for the services made available to all passengers.

Where necessary in order to comply with applicable safety requirements, Disney Cruise Line may require a Disabled Person or Person with Reduced Mobility to be accompanied by another person who is fit and able to assist them in day to day activities. This requirement may vary from ship to ship and itinerary to itinerary. Guests who may fall into this category may include those who require assistance with personal care including feeding. All personal care or supervision must be arranged by you at your expense. Disney Cruise Line is unable to provide respite care, one-to-one personal care or supervision or any other form of specialized care for Guests.

You must inform Disney Cruise Line prior to sailing of any medical equipment which you wish to bring on board so that Disney Cruise Line can determine if the equipment can be carried safely on board. The ship cannot carry liquid oxygen or refill or supply oxygen cylinders. Failure to notify Disney Cruise Line of such equipment may result in that equipment not being allowed on board the ship and consequently may affect your ability to participate in the cruise. No more than two pieces of such medical equipment are allowed per stateroom and the value of such equipment must not exceed $4,000 per stateroom in total, unless agreed otherwise in writing by Disney Cruise Line. In the event that any such equipment is lost or damaged by the negligence of Disney Cruise Line and/or its servants or agents, then Disney Cruise Line will replace or repair such equipment at its option.

Governing Law
Disney Cruise Line vacation reservations are deemed to be contracts made in the state of Florida and are governed by Florida law and, to the extent applicable, United States maritime law, to the exclusion of all choice-of-law rules which might otherwise apply. Any legal action relating to a Disney Cruise Line vacation reservation shall be brought and maintained exclusively before any court located in Brevard County, Florida, or the United States District Court for the Middle District of Florida (Orlando Division).

PASSPORT & TRAVEL DOCUMENTATION INFORMATION
The following guidelines are based on U.S. government regulations, which are subject to change at any time. It is your responsibility to check with your government agency, embassy or consulate to ensure that you have all the proper documentation to board the ship and enter each of the countries on the ship's itinerary. If you're visiting any country other than the U.S., remember to contact the consulate of that country to ensure you have the documentation required to visit. Travelers can visit the U.S. State Department's website at http://travel.state.gov. Guests without proper documentation will be denied boarding.

All Guests claiming U.S. citizenship must present the following as proof of U.S. citizenship:

  • A valid U.S. Passport
  • A valid U.S. Passport Card
  • A valid state-issued Enhanced Driver's License - this is a special type of license that provides proof of identity and US citizenship; not all states offer Enhanced Driver's Licenses - please visit http://www.getyouhome.gov for more information
  • A valid Trusted Traveler Card (NEXUS, SENTRI, FAST)
  • Government-issued photo ID along with one of the following:
    • Original or copy of their state issued birth certificate
    • Consular Report of Birth Abroad issued by the Department of State,
    • Certificate of Naturalization issued by U.S. Citizenship and Immigration Services.
  • Guests under the age of 16 may present one of the following:
    • Original or copy of their state issued birth certificate
    • Consular Report of Birth Abroad issued by the Department of State
    • Naturalization Certificate issued by the U.S. Citizenship and Immigration Service

With the exception of the state issued birth certificate, photocopies of the above documents are not acceptable

U.S. Legal Permanent Residents

  • If you live and work in the U.S. and are a legal permanent resident of the U.S., you must provide a valid Legal Permanent Resident Card, also known as a "Green Card" or "Alien Resident Card (ARC)"

CANADIAN CITIZENS
All Guests claiming Canadian citizenship must present one of the following as proof of Canadian citizenship for each member of their party:

  • A valid Canadian Passport.
  • A valid Canadian Enhanced Canadian Driver's License (this is a special type of license that provides proof of identity and Canadian citizenship; not all provinces offer enhanced driver's licenses).
  • A valid Trusted Traveler Card (Nexus, Sentri, or Fast).
  • A valid Canadian Permanent Residency Card along with a valid passport from country of origin.
  • A valid U.S Permanent Resident Card (if you are a legal permanent resident and work in the U.S).
  • Canadian Citizens who are 15 years of age and younger may sail with a valid Canadian Passport or with their Canadian Birth Certificate.

Travelers looking for information on obtaining a Canadian Passport can visit www.ppt.gc.ca.

NON-U.S. AND NON-CANADIAN CITIZENS
In addition to a valid passport, many countries require an entry visa based on your nationality. It is each Guest's responsibility to identify and obtain all the necessary visas before commending the cruise. Because requirements may vary, Guests are advised to contact their government agency, embassy or consulate for more information on required travel documentation for the port of embarkation and all ports of call during the cruise.

If your country participates in the Visa Waiver Program, you are now required to have a valid machine-readable passport and obtain 72-hour advance travel authorization via the Electronic System for Travel Authorization (ESTA) prior to boarding carriers by air or sea to the U.S. under the Visa Waiver Program. For a list of applicable countries and registration requirements, ESTA information is accessible online at http://cbp.gov/travel. A copy of the approved ETSA application should be brought with you when traveling.

Passport Requirements

Please note that travelers to and from certain destinations in the Western Hemisphere, as well as international destinations, will be required to have a passport or other secure, accepted document to enter or re-enter the United States  and must provide the cruise line with passport numbers 75 days before your vacation starts. Please ask your Vacation Planner about the specific proceedure for your particular cruise line.

How to Get a Passport
Please visit the U.S. Department of State website at http://travel.state.gov/ or call the U.S. National Passport Information Center at 877-4USA-PPT for more information.