User Agreement

Terms and Conditions 


AGREEMENT FOR USERS AND TRAVELERS

When you use this website, you agree to the following terms, and you agree to convey the contents of this Agreement to your traveling family members or companions:

  1. Responsibility: Mahnken Enterprises Inc – dba MEI-Travel & Mouse Fan Travel™("We") act as an agent for the airlines, tour operators, cruiselines lodging providers, car-rental companies, ground operators, and any other suppliers of travel services shown on your itinerary .We are not responsible for the acts or omissions of such suppliers or their subcontractors or their failure to provide services, adhere to their own schedules, or honor their contracts.

  2. Hazards: We have no special knowledge regarding foreign entry requirements, unsafe conditions: health hazards, weather hazards, supplier bankruptcies, or the suitabi1ity for disabled persons of any portion of any tour. For foreign entry requirements, go to http://travel.state.gov/. For State Depart travel advisories, go to http://travel.state.gov/. For foreign health requirements and dangers, go to http://www.cdc.gov/travel/index.htm. You hereby release us from any claims resulting in whole or in part from any problem covered in this paragraph and any other causes not within our control.

  3. Limitation of Refunds: All airlines impose cancellation and change penalties up to 100% for many discount rickets. All tour operators, cruiselines, and some resort hotels impose cancellation and change penalties, too. Please view the applicable rules before you make your reservation.

  4. Delays: Flight delays are very common today. If your flight is delayed far any reason, the airlines are not required by law to pay for your en route expenses, such as meals, hotels, taxis and phone calls.

  5. Check Your Itinerary: As soon as you receive your booked itinerary, check it thoroughly to make sure it is correct as to dates, rimes, fares, and rates.

  6. Reconfirmation: Schedule changes are quite common today. We urge you to re-check exact flight times prior to departure and prior to your return.

  7. Package Trips: If you book a trip, we must collect the tour operator's or cruise line’s deposit when reservations are made. The amount of the deposit, the refund allowed, and the times for canceling vary according to the tour operator or cruise line. We do not endorse or recommend any particular tour operator or cruise line; our role is strictly limited to facilitating the booking. After you finish your booking, we will send you any agreement required by the travel services supplier, along with a request that you sign that agreement and return it to us. In the event of any inconsistency between that agreement and this agreement, the latter shall govern.

  8. Charter Trips: If your package trip involves a charter flight, or if your vacation involves an air-on1y charter night, federal regulations require that you also sign the charter operator's participant agreement, which will be mailed to you. It is extremely important that you realize that, for charters:

    1. Departure rimes (both going and returning) can change at the last minute. These delays legally can be as much as 48 hours (approximately two days late).

    2. Your flight may be advertised as non-stop; however, the operator may legally change the routing and make intermediate stops at the last minute.

    3. The charter operator may 1egally-substitute types of aircraft and even airline at the last minute. Charter aircraft are generally not as comfortable as the scheduled aircraft.

    4. The charter operator generally takes no responsibility for baggage It is not unusual to have luggage misplaced.

    5. Charter trips have very stiff cancellation penalties. No one plans a trip with the idea of canceling; however, sometimes that becomes necessary and you must understand what to expect or not to expect in the way of refunds.

    6. Usually, no frequent flier miles are accrued.

    7. Advance seat assignments are frequently not available.

  9. Final Payment: For all vacation trips, you must have made full payment and a signed payment authorization/consumer disclosure form before we release the tickets or documents.

  10. Non-Use of Coupons: In the event that you purchase a ticket or tickets containing flight coupons that you may or may not use, we do not guarantee that the airline will honor the ticket or rickets, and you agree to indemnify us against airline claims for the difference between the full fare for your actual itinerary and the value of the ticket that you purchased.

  11. Foreign Currency: Currency rates quoted on this website are based on various publicly available sources. Rates are not verified as accurate, and actual rates may vary.

  12. Information on Website: You agree not to use or authorize the use of this information for any purpose other than personal use, and not to engage or authorize anyone to engage in the resale, redistribution, and use of the inforn1ation on this website for commercial purposes. Third-party links and pointers are included solely for your convenience, and do not constitute any endorsement by us and/or our suppliers. any software that is on this website including HTML codes and software made available to download from this website ("Software") is our copyrighted work or the copyrighted work of our suppliers or 1icensors. are our trademarks. Other product and company names mentioned herein may be the trademarks of their respective owners.

    Although every effort is made to ensure accurate information, MEI-Travel, Mouse Fan Travel and its agents/affiliates are not responsible for errors, typographical or otherwise, on its website.

  13. Power of Attorney: As our client, you hereby appoint the us to be your attorneys-in-fact for the purpose of signing all documents necessary to purchase and issue airline tickets, tours, cruises, and hotel guarantees for late aniva1. You authorize any of the attorneys-in-fact to sign credit card authorizations for said purchases whenever any of them receives an Internet booking request reasonably believed to be from you or someone acting on your behalf, requesting those tickets be charged to this credit card account. Your agree that you will pay for all such purchases and will not hold us responsible for any of our actions pursuant to this power of attorney.

  14. Exclusive Jurisdiction: All suits in connection with, or incident to, this Agreement shall be litigated, if at all, in the courts of the Country of United States, State of Washington, King County, to the exclusion other courts of any other state.

  15. NO WARRANTIES: THE CONTENT, CODE, ACCESS, AND OTHER FEATURES OF THIS SITE ARE PROVIDED “AS IS”AND WITHOUT WARRENTIES OF ANY KIND EITHER EXPRESS OR IMPLIED, INCLUDING, BUT NOT LIMITED TO, WARRENTIES OF ACCURACY, RELIABILITY, MERCHANT ABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT. WE DO NOT WARRANT THAT ANY SUCH FEATURES WILL OPERATE UNITERUPTED OR IN AN ERROR-FREE FASHION, THAT DEFECTS WILL BE CORRECTED, OR THAT THIS SITE OR THE SERVER ARE FREE OF VIRUSES OR OTHER HARMFUL COMPONENTS. APPLICABLE LAW MAY NOT ALLOW EXCLUSION OF IMPLIED WARRANTIES, SO THE ABOVE EXCUSION MAY NOT APPLY TO YOU.

  16. NO CONSEQUENTIAL DAMAGES: IN NO EVENT WILL WE BE LIABLE FOR ANY DIRECT, INDIRECT, INCIDENTAL OR CONSEQUENTAL DAMAGES, INCLUDING W1THOUT LJMITATION LOST PROFJTS AND COST OF PROCUREMENT OF SUBSTITUTE PRODUCTS, ARISING OUT OF YOUR USE OR INABILITY TO USE ANY CONTE'NT OR FEATURES, OR YOUR FAILURE TO ACCESS OR CLICK-THRU ACCESS ANY CONTENT OR FEATURES, EVEN IF WE HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. SOME STATES DO NOT ALLOW THE EXCLUSION OR LIMITATION OF INCIDENTAL OR CONSEQUENTIAL DAMAGES, SO THE ABOVE LIMITATION AND EXCLUSIONS MAY NOT APPLY TO YOU.

Walt Disney World® Resort Bookings - Terms & Conditions


Effective for arrivals beginning January 1, 2015 through December 31, 2015.

Prices

  • All prices are in U.S. dollars and are subject to change until package is paid in full. After package is paid in full, package price is subject to change due to imposition of taxes or other charges of governmental authorities. Everyone on the same reservation must be on the same package. Additional adult charges may apply for more than two adults per room. If air transportation is included in the package, the airfare is not guaranteed until the total price of the airline tickets is paid in full.

Booking Procedures

  • Reservations are not accepted until confirmed by confirmation number.

Reservation Information

  • All Guests' full, legal names (including children) are required at the time the reservation is made. Children's ages are also required at the time the reservation is made. Date of birth and gender are required for all Guests, including infants, if the reservation includes air transportation.
  • Name changes are not permitted; reservations and package components are nontransferable.

Deposit and Payment Procedures

  • For reservations made 46 days or more prior to Guest arrival - A deposit of $200.00 per reservation is due at the time of booking or the reservation will automatically be cancelled. For reservations that include air transportation, the total price of airline tickets is also due at the time of booking or the reservation will automatically be cancelled. For reservations that include travel insurance, the total price of travel insurance is due at the time of booking. Final payment is due to Walt Disney Travel Co., Inc., at least 45 days prior to Guest arrival.
  • For reservations made 45 days or less prior to Guest arrival, payment in full is due to Walt Disney Travel Co., Inc.,at time the reservation is booked.
  • Payment may be made online with a valid credit card number. If payment is made by check or money order it should be sent overnight delivery via private courier service (i.e., Federal Express. DHL or UPS) to Walt Disney Travel Co., Inc., Bank of America Lockbox Services, Lockbox 409668, 6000 Feldwood Road, College Park, GA 30349. The reservation number should be included on the check or money order.
  • Receipt of travel documents by Guest is proof of final payment.

Cancellation Prior to Guest Arrival

  • For cancellations made 45 days or more prior to Guest arrival, amounts paid, minus cancellation fees assessed by third party hotels or other suppliers, travel insurance premiums, and other amounts owed, will be refunded.
  • For cancellations made 2 days to 44 days prior to Guest arrival, amounts paid, minus a cancellation fee of $200.00 per package and minus any cancellation fees assessed by third party hotels or other suppliers, travel insurance premiums and other amounts owed, will be refunded. No refunds are given for cancellation of any personalized products or experiences.
  • <>strong>For cancellations made 1 day or less prior to Guest arrival, the full price of the package is non-refundable.
  • Guest will be responsible for any cancellation fees assessed by an airline. In the case of a non-refundable airline ticket, the cancellation fee is equal to the entire ticket price. Cancellation of a refundable airline ticket must be made at least 24 hours prior to the scheduled airline departure time.
  • Travel insurance premium is refundable within 14 days after the date the insurance is added to the reservation as long as Guest has not filed a claim or Guest has not departed on the trip, as more specifically provided in the Travel Insurance Description of Coverage. For insurance added 2 days to 14 days prior to Guest arrival, travel insurance is refundable if canceled at least 2 days prior to Guest arrival. Upon any cancellation, the charge for travel insurance will be added to the other applicable cancellation fees.

Travel Documents

  • For reservations made 15 days or more prior to Guest arrival, travel documents (such as vouchers or certain fulfillment cards, or travel itinerary confirming an airline reservation) will be mailed (after receipt of final payment) with an address in the United States or Canada. MagicBands and certain radio frequency cards are not shipped outside the United States and Guests eligible to receive them may pick them up at the Guest's resort hotel upon arrival.
  • For reservations made 8 to 14 days prior to Guest arrival, travel documents will be delivered via express service for an additional fee for Guests with an address in the United States or Canada.
  • For reservations made 7 days or less prior to Guest arrival and for any reservations made by Guests with an address outside the United States or Canada, travel documents will be delivered to the Front Desk of Guest's resort hotel.
  • Additional fees will be charged for the replacement of any lost or misplaced travel documents.
  • Guests can pick up Disney theme park attraction tickets and certain fulfillment cards at the Guest's resort hotel upon arrival. Guests may also link entitlements to an account created online ("Disney account") and ticket and other entitlements will be fulfilled via a MagicBand or radio frequency card. Title to the documents, including any radio frequency devices, passes in Lake Buena Vista, Florida upon delivery of the documents to the shipper or the mailing of the documents. Recipient is responsible for any duty or custom charges or expenses. Persons who are requesting documents to be shipped to friends or family members outside the USA should so note. Package component vouchers must be presented at time of use, including hotel vouchers for third party hotels.

Change Fees and Changes to Reservations Made Prior to Guest Arrival

  • Changes to Reservation - For changes made 44 days or less prior to Guest arrival that results in a change in the package price, a change fee of $50.00 per package, plus any change fees assessed by hotels or other suppliers, will be charged. Such change fees must be paid in addition to any increase in the package price resulting from the change. If air transportation has been ticketed, Guest will be responsible for any increase in airfare as well as the change fee assessed by the airline.
  • Land portions of the reservation cannot be canceled without also canceling the air portion of the reservation booked through Disney. Airlines/hotels/suppliers do not permit changes in certain situations. All existing travel documents must be returned to Disney via overnight delivery service and revised travel documents will be delivered to Guest via express service, both at Guest's expense.
  • Disney reserves the right to restrict changes to any reservation.

Refunds

  • No refunds will be given for reservations canceled 1 day or less prior to Guest arrival or to no-shows. No refunds will be made for early departure from hotel and unused admission tickets, options or features, including meals. No refunds for airline tickets will be made after travel has commenced or if a flight is missed/delayed. Any refunds allowed by Disney in its sole discretion after arrival must be requested in writing within 60 days after departure and will be assessed a $25.00 processing fee. Travel documents must be returned to Disney in order to process any refund upon Disney's request. Disney reserves the right to make refunds in accordance with the method that payment was received. All appropriate refunds will be made through the Guest's travel agent if payment was made by the travel agent. Disney is not responsible for the receipt of refund monies by Guests from their travel agents.
  • Different or other Terms and Conditions may be applicable to special or discounted offers or reservations.

Air Transportation

  • Flight schedules are not guaranteed. Disney shall not be responsible for any airline schedule changes, delays, cancellations, or any airlines' failure to perform for any reason including, but not limited to, strike or bankruptcy or cessation. Duplicate reservations are subject to cancellation by the airline without notice. Guests are responsible for reconfirming all flights directly with the airlines and are responsible for any additional fees (for example, baggage fees, advance seat selection or curbside check-in charges) payable directly to the airlines. Please contact airline directly prior to leaving home to obtain additional fee information and documentation requirements. Seat assignments are not guaranteed. If seat selection is unavailable through Disney, seats may either be assigned at airport check-in or may be obtained directly from the airline(s). Guests age 17 and younger must fly with an adult on the same itinerary and reservation. At this time, a government-issued photo identification is required for all air passengers 18 years and older. A birth certificate may be required for children under two years of age sitting in the lap of a parent or legal guardian. Travelers flying from origins outside the U.S. are responsible for obtaining the required travel documents for airline check-in and entry into the U.S.

Attractions, Tickets and Features

  • Parks, restaurants, attractions, recreation, FastPass+ selections, entertainment, and other products, services or items are subject to change without notice, cancellation, and may close temporarily due to rehabilitation, refurbishing, capacity, seasonal, inclement weather or special events and may otherwise change or be discontinued without notice and without liability to the owners of the Walt Disney World® Resort. Ticket media is not valid for special or premium events or other activities which are separately priced. Admission entitlements are non-transferrable and must be used by the same person on any and all days. Age restrictions apply for access to certain facilities.
  • Features for all packages are subject to change and may be based on features available on date of Guest arrival, not those in effect at time the reservation is made.

Travel insurance and Other Related Services

  • Travel insurance premium is refundable within 14 days after the date the insurance is added to the reservation as long as Guest has not filed a claim or Guest has not departed on the trip, as more specifically provided in the Travel Insurance Description of Coverage. For insurance added 2 days to 14 days prior to Guest arrival, travel insurance is refundable if canceled at least 2 days prior to Guest arrival. Upon any cancellation, the charge for travel insurance will be added to the other applicable cancellation fees. For insurance Description of Coverage, please ask your travel agent or visit www.disneyworld.com/travelinsurance.

General Conditions and Responsibility

  • Disney, its directors, officers, employees, subcontractors, agents and representatives, shall at no time be liable or responsible in any way whatsoever for any loss, injury, or damage caused or arising in connection with any transportation, hotel or other services or products of third parties provided through Disney, or as a result of acts of God, acts of Government or other authorities, wars, civil disturbances, hijacks, thefts, or any circumstance beyond its control. Disney reserves the right to accept, retain, decline or cancel any reservation or any Guest as a participant in its packages at any time and for any reason. In addition, Disney reserves the right to cancel or modify a reservation, including the price, at any time prior to Guest check-in if the reservation includes or was made as the result of a mistake or error of any kind, including but not limited to, a mistake or error in price or description of the package or package components, or where it appears that a Guest has engaged in fraudulent or misleading activity in making the reservation. If a package is cancelled by Disney, Disney shall have no responsibility beyond the refund of monies paid to Disney for the package. The terms and conditions of any transportation services provided by airlines or car rental agencies shall be as represented by those third parties. Terms and conditions are subject to change by Disney without notice. If these Terms and Conditions contain any provisions construed to be unenforceable or unlawful by a court of competent jurisdiction, the same shall be deemed modified to conform to applicable law, or if this would cause an unreasonable result, such provision shall be stricken from these Terms and Conditions without affecting the binding force and effect of any of its other provisions.

Disney's Magical Express Transportation

  • Consistent with airline baggage policies, Disney's Entities (as defined in this paragraph below) liability for loss of or damage to Guest baggage or property arising out of Disney's Magical Express transportation is limited to a maximum of $3300.00 per Guest regardless of the number of bags or amount of property (however, this policy shall not affect the applicability of Fla. Stat. Section 509.111 relating to loss of or damage to Guest property at hotels). Disney's Entities shall have no liability for the loss of or damage to cash, financial instruments, precious metals, silverware, jewelry, works of art, medicine, computer/photographic/video/audio equipment, cell phones or other valuables. "Disney Entities" means Walt Disney World Resort, a division of Walt Disney Parks and Resorts U.S., Inc., its parent, affiliated and related companies, and the directors, officers, employees, subcontractors, agents and representatives of each. No pets will be transported by Disney's Magical Express transportation except for service animals.

Governing Law

  • All sales of packages take place in and are consummated in the State of Florida. Any claim, action or lawsuit (collectively, "Action") arising out of these Terms and Conditions, reservations and bookings, and/or all packages, products and services provided in connection with the reservations and bookings, including without limitation, components such as tickets, park admissions, packages, photo media, radio frequency devices and room accommodations (all collectively, "Terms, Reservations and Products") must be filed and maintained exclusively in any court in Orange County, Florida having subject matter jurisdiction. These Terms, Reservations and Products shall be governed by and construed in accordance with the laws of the State of Florida, without giving effect to any principles of conflicts of law.

Resort Check-In/Check-Out

  • Check-in time is generally between 3:00 and 4:00 p.m. (some hotels have check-in after 4:00 p.m.), and check-out time is usually between 11:00 a.m. and 12:00 noon. During peak periods, check-in may be delayed one to two hours.

Room Location and Information

  • Adjacent rooms, connecting rooms or specific room location and types of rooms or bedding are on a "request basis only" and are subject to availability at the time of check-in. These requests for specific room type or location may result in additional charges to be paid directly to the hotel. Disney owned and operated resort hotels and Disney Vacation Club resorts are smoke free environments. Smoking is allowed in designated outdoor smoking locations only. A room recovery fee will be charged for smoking in Guest rooms, on balconies or on patios.

Guests with Disabilities

  • For Guests with disabilities who require accessible accommodations, specific information and assistance can be requested through Disney regarding accessible room availability, bedding options, amenities, restrictions, and advance reservation notice requirements. Disney will also contact its third party hotel provider(s) on a Guest's behalf as necessary. All accommodations are subject to availability.

Car Rental

  • If the reservation includes a car rental, a voucher must be presented at the rental counter at the time of rental. Renter must be at least 21 years of age, a per day underage fee will apply for renters 21-24 years and will be assessed at the rental counter. Renter must present a valid driver's license and a major credit card in his or her name; other standard rental qualifications may apply. Cash customers are required to leave a deposit and must meet current standard cash qualification requirements. Car must be rented for a minimum of 2 consecutive 24-hour periods. Car rental includes unlimited mileage. Drop-off charges may apply if the vehicle is returned outside the State of Florida and drop-off charges may also apply if the vehicle is returned in Key West. Drop-off charge is payable at the time of rental. Child restraint seats must be used for children up to age 6. Child restraint seats must be requested at the time the reservation is made and will result in an additional charge. Seat belts should be used by all passengers. Additional days, Additional Driver Fee, Child Restraint Seats, Collision Damage Waiver, Extended Protection and Carefree Personal Protection, optional refueling service and any other charges are extra. Other terms and conditions may apply.

Memory Maker

  • When you purchase Memory Maker as part of your package, you will be entitled to download all photos linked to the Disney account you created online that were taken at Walt Disney World Resort by Disney Photopass photographers, as well as photos taken on select attractions and photos taken at select dining locations during your Memory Maker window. You will also receive a limited license for personal, non-commercial use of the downloaded photos.
  • Any photos taken within 3 days from the date Memory Maker is purchased as part of your package will not be included in your Memory Maker window and must be purchased separately.
  • The Memory Maker window will end on the 30th day at 11:59 p.m. Eastern Time following the date any photo is first downloaded or you redeem your Memory Maker entitlement, whichever occurs first. All photos taken outside of your Memory Maker window must be purchased separately.
  • Memory Maker entitlement can be linked to one (1) Guest only. Only the Guest who has the Memory Maker entitlement linked to their Disney account ("Memory Maker Guest") can download photos taken during the Memory Maker window.
  • Photos taken during the Memory Maker window must be downloaded before they expire. All photos will expire pursuant to the expiration policy at https://mydisneyphotopass.disney.go.com/help-and-support. MyDisneyPhotoPass.com does not offer options for permanent storing of photos. Expired photos will be deleted from the system.
  • Memory Maker Guest must be present in order to get select attraction and select dining photos linked to their Disney account.
  • If other Guests chose to share their photos taken during the Memory Maker window with the Memory Maker Guest via their Disney accounts, then the Memory Maker Guest will have the ability to download those photos (photo sharing rules subject to change).
  • Photos captured and sold by ESPN GameDay Photos, Wild Africa Trek photos, or photos taken by Disney Event Group (including but not limited to Disney Fairy Tale Weddings, group and convention photos and family portrait sessions) or third party operators at Walt Disney World Resort are not included in Memory Maker.
  • Guests who purchase Memory Maker as part of a Magic Your Way vacation package must link their Magic Your Wayvacation package reservation to their Disney account. Upon linking their reservation, Memory Maker will automatically be linked to the reservation's primary Guest's Disney account and that Guest will be the Memory Maker Guest. Memory Maker is intended for the personal use of the Memory Maker Guest. Solicitation and/or acceptance by the Memory Maker Guest of any consideration or remuneration from other Guests for Memory Maker downloads is a violation of these terms and the limited license and may result in removal of all images associated with the Memory Maker Guest's account.
  • Disney PhotoPass® service reserves the right to refuse to post or remove photos of poor quality or photos with inappropriate or offensive subject matter in our sole discretion.
  • Not responsible for missing, lost or damaged photos.

Seller of Travel
For Persons Located in California

  • California law requires certain sellers of travel to have a trust account or bond. Walt Disney Travel Co., Inc., has a bond issued by the Federal Insurance Company in the amount of $700,000. Registration as a seller of travel does not constitute approval by the State of California. Walt Disney Travel Co., Inc., is a participant in the Travel Consumer Restitution Corporation ("TCRC"). If you were located in California at the time of sale, you, the passenger, may request reimbursement from TCRC if you are owed a refund of more than $50.00 for transportation or travel services which was not refunded in a timely manner by a seller of travel who was registered and participating in the TCRC at the time of sale. The maximum amount which may be paid by the TCRC to any one passenger is the total amount paid on behalf of the passenger to the seller of travel, not to exceed $15,000. A claim must be submitted to the TCRC within six months after the scheduled completion date of the travel. A claim must include sufficient information and documentation to prove you claim and a $35.00 processing fee. You must agree to waive your right to other civil remedies against a registered participating seller of travel for matters arising out of a sale for which you file a claim with TCRC, if you were located in California at the time of the sale. You may request a claim form by writing to: Travel Consumer Restitution Corporation, P.O. Box 6001, Larkspur, CA 94977-6001; or by faxing a request to (415) 927-7698.

For Persons Not Located in California

  • If you were not located in California at the time of sale, this transaction is not covered by the California Travel Consumer Restitution Corporation.

Disneyland® Resort Bookings - Terms & Conditions


Effective for Arrivals January 1, 2015 to December 31, 2015.

PRICES
All prices are in U.S. dollars and subject to change until package is paid in full. After package is paid in full, price remains subject to change at any time if changes are made or due to imposition of taxes or other charges of governmental authorities. Everyone on the same reservation must be on the same package and purchase the same ticket options. If air transportation is included in the package, the airfare is not guaranteed until paid in full and the tickets are issued. Vacation package prices are all-inclusive and cannot be broken down into individual component pricing.

COSTS NOT INCLUDED
Parking (self and valet) as applicable, in-room incidentals (i.e., movies, games and honor bar), gratuities, laundry, telephone calls, child care, activities, beverages, meals, sightseeing, services and other expenses not listed as part of the package features are not included in the price.

BOOKING PROCEDURES
Advance reservations are accepted up to one business day prior to arrival date for packages including accommodations at one of the Hotels of the Disneyland® Resort and up to five business days prior to arrival for all other packages. (Saturday, Sunday and U.S. legal holidays are not considered business days.) Advance reservation requirements may be more restrictive for international addresses. Features for all packages are subject to change and may be based on features available on date of Guest arrival, not those in effect at time the reservation is made.

RESERVATION INFORMATION
All Guests full legal names (including children) are required at the time the reservation is made. Children's ages are also required at the time the reservation is made. Date of birth and gender are required for all Guests, including infants, if the reservation includes air transportation. Name changes are not permitted and reservation package components are non-transferable.

DEPOSIT AND PAYMENT PROCEDURES
Deposit - A deposit of $200 per reservation plus cost of optional travel insurance will be due and must be received by Walt Disney Travel Co., Inc. ("Disney") within 7days of booking the reservation or the reservation will automatically be cancelled. For reservations that include air transportation, a deposit of $200 plus the total price of the airfare and optional travel insurance is due at the time the reservation is made.
Final Payment - For reservations made 31 days or more prior to arrival, final payment is due at least 30 days prior to arrival. For reservations made 30 days or less prior to arrival, full payment is due to Walt Disney Travel Co., Inc. at time the reservation is booked. A $15 non-refundable processing fee is also assessed for bookings made 14 days or less prior to arrival date. Disney reserves the right to cancel without notice when deposit or final payment is not received by the due date. WDTC accepts select credit cards, check, or money order as payment. Travel documents will not be issued until final payment is received.

CANCELLATION PRIOR TO GUEST ARRIVAL
Cancellation of Reservation - If reservation is cancelled, amounts paid, minus cancellation fees, travel insurance premium, and other amounts owed, will be refunded. For a cancellation made 29 - 2 days prior to arrival, there is a cancellation fee of $200 per package, plus any cancellation fees assessed by other suppliers. For reservations cancelled 1 day prior to arrival through scheduled day of arrival and for reservation no-shows, the full package price is non-refundable. Guest will be responsible for any change or cancellation fees assessed by an airline. In the case of a non-refundable airline ticket, the cancellation fee is equal to the entire ticket price. Cancellation of a refundable airline ticket must be made at least 24 hours prior to the scheduled airline departure time.

CHANGE FEES AND CHANGES TO RESERVATIONS MADE PRIOR TO GUEST ARRIVAL
Changes to Reservation - For a change made 29 days or less prior to arrival that results in a change in the package price, a change fee of $50 per package, plus any change fees assessed by hotels and other suppliers, will be charged. Such change fees must be paid in addition to any increase in the package price resulting from the change. If air travel has been ticketed, Guest will be responsible for any increase in airfare as well as the change fee assessed by the airline.

Land portions of the reservation cannot be canceled without also canceling the air portion of the reservation booked through Disney. Airlines/hotels/suppliers do not permit changes in certain situations. All existing travel documents must be returned to Disney via overnight delivery service and revised travel documents will be delivered to Guest via express service, both at Guest's expense. Disney reserves the right to restrict changes to any reservation.

TRAVEL INSURANCE AND OTHER RELATED SERVICES
Travel insurance premium is refundable within 14 days after the date the insurance is added to the reservation as long as guest has not filed a claim or guest has not departed on the trip, as more specifically provided in the Travel Insurance Description of Coverage. For insurance added 2 days to 14 days prior to guest arrival, travel insurance is refundable if canceled at least 2 days prior to guest arrival Upon any cancellation, the charge for travel insurance will be added to the other applicable cancellation fees. For insurance Description of Coverage, please ask your travel agent or visit www.disneyland.com/travelinsurance.

REFUNDS
No refunds will be given for reservations cancelled one day prior to arrival, on the day of arrival, or reservation no-shows. No refunds will be made for unused admission tickets, options or features, including meals. No refunds for airline tickets will be made after travel has commenced or if a flight is missed/delayed. Any refunds must be requested in writing and will be assessed a $25 processing fee. All travel documents must be returned to Disney within 90 days in order to process any refund. Disney reserves the right to make refunds in accordance with the method that payment was received. All appropriate refunds will be made through the Guest's travel agent if the reservation is made through a travel agent. Disney is not responsible for the receipt of refund monies by Guests from their travel agents.

AIR TRANSPORTATION
Flight schedules are not guaranteed. Disney shall not be responsible for any airline schedule changes, delays, cancellations, or any airlines' failure to perform for any reason including, but not limited to, strike or bankruptcy or cessation. Duplicate reservations are subject to cancellation by the airlines without notice. Guests are responsible for reconfirming all flights directly with the airlines and are responsible for any additional fees (for example, baggage fees or curbside check-in charges) payable directly to the airlines. Please contact airline directly prior to leaving home to obtain additional fee information. Seat assignments are not guaranteed. If seat selection is unavailable through Disney, seats will be assigned at airport check-in or may be obtained directly from the airline(s). Guests age 17 and younger must fly with an adult on the same itinerary and reservation. At this time, a government-issued photo identification is required for all air passengers 18 years and older. Travelers flying from origins outside the U.S. are responsible for obtaining the required travel documents for airline check-in and entry into the U.S. A birth certificate may be required for infants.

SPECIAL PROMOTIONS
Special promotional or online bookings may have alternate payment procedures and/or change/cancellation fees than outlined above.

TRAVEL DOCUMENTS
Travel documents are shipped via express service to any U.S. address (not including P.O. Boxes) provided at the time of booking. Signature required upon delivery. For reservations booked and paid 7 days or less prior to arrival date and reservations booked from international addresses, travel documents are delivered to host hotel. Disney is not responsible for lost or stolen documents, and any lost or misplaced documents will result in additional fees. All documents must be returned to Disney within 90 days of cancellation should reservation be cancelled prior to scheduled arrival date. All travel documents are issued subject to the terms and conditions specified by the service provider.

ATTRACTIONS, TICKETS AND FEATURES
Parks, restaurants, attractions, recreation, entertainment, and other products, services or items are subject to change without notice, cancellation, and may close temporarily due to refurbishing, capacity, inclement weather or special events and may otherwise change or be discontinued without notice and without liability to the owners of the Disneyland® Resort. Ticket media is not valid for special or premium events or other activities which are separately priced. Tickets are non-transferrable and must be used by the same person on any and all days. Age restrictions apply for access to certain facilities.

HOTEL CHECK-IN AND CHECK-OUT
Standard check-in time is 4pm and checkout is 11am, but may vary by hotel. During peak periods, check-in may be delayed. Hotel may require a security/incidental/phone credit card imprint or cash deposit upon check-in.

ROOM LOCATION AND OTHER INFORMATION
Adjacent rooms, connecting rooms, non smoking rooms or specific room location and types of rooms or bedding are on a "request basis only" and are subject to availability at the time of check-in. Maximum occupancy is a combination of adults and children per room and varies by hotel. Extra bedding may be requested at time of reservation or hotel check-in and is subject to availability; a fee plus tax may apply and is payable directly to the hotel at the time of checkout. (Extra bedding types vary by property and are defined as a rollaway, daybed, chair-bed, sofa bed and/or sleeping bag). Some hotels, including but not limited to the Hotels of the Disneyland® Resort and Disney Vacation Club® Resorts are smoke free environments. Smoking is allowed in designated outdoor smoking locations only. A room recovery fee will be charged for smoking in Guest rooms, on balconies or on patios.

GUESTS WITH DISABILITIES
For Guests with disabilities who require accessible accommodations, specific information and assistance can be requested through Disney regarding accessible room availability, bedding options, amenities, restrictions, and advance reservation notice requirements. Disney will also contact our third party provider(s) on a Guest's behalf as necessary. All accommodations are subject to availability.

CAR RENTAL
If your Walt Disney Travel Company package includes car rental, present your rental voucher to the Car Rental desk. Renter must be at least 21 years of age. Additional surcharges apply to renters 21-24 and will be assessed at the rental counter. Renters must present a valid driver's license with an acceptable major credit card in his or her name. Other standard rental qualifications apply. Car Rental must be rented for a minimum one 24 hour period. Car rental includes unlimited mileage, airport fees, local surcharges and State/Local taxes. Additional daily and hourly rate charges, additional driver's fee, Collision Damage Waiver, Loss Damage Waiver, Extended Protection and Carefree Personal Protection gasoline, optional refueling service and any other charges are extra. California State Law requires child restraint seats for children under 8 years or 4'9". Child restraint seats must be requested at the time of booking for an additional charge. Seat belts are required to be used by all passengers. There are no drop charges for rentals picked up and returned within the State of California. A drop charge may be added to rentals picked up in California and returned outside the state, depending on the car class. Drop-off charges are payable at the time of rental at the car rental counter. Vehicles may not be driven into Mexico.

DISNEYLAND® RESORT PARK HOPPER® SOUVENIR TICKETS
Each ticket admits one Guest to one or both Disneyland® Resort Theme Parks for the number of days listed on the ticket. Each day of use constitutes one full day of use. Disneyland® Resort Park Hopper Tickets of 3 days and above include one Magic Morning admission for early entry into a designated theme park. Tickets expire 13 days after first use or on the expiration date on such ticket, whichever occurs first.

DISNEYLAND® RESORT 1-PARK PER DAY SOUVENIR TICKETS: A single or multi-day ticket entitling a Guest to admittance to either Disneyland® Park or Disney California Adventure™ Park each day over a specified number of days. The ticket is not valid for visits to both theme parks on the same day. Disneyland® Resort 1-Park per Day Tickets of 3 days and above include one Magic Morning admission for early entry into a designated theme park. Tickets expire 13 days after first use or on the expiration date on such ticket, whichever occurs first.

PACKAGE CONCERNS
Any concerns or requests regarding your WDTC travel package must be submitted in writing to Walt Disney Travel Co., Inc., P.O. Box 4180, Anaheim, CA 92803-4180 or by email to WDTC.Guest.Communications@disneyonline.com within 90 days after travel has been completed.

GENERAL CONDITIONS AND RESPONSIBILITIES
Disney, its directors, officers, employees, subcontractors, agents and representatives, shall at no time be liable or responsible in any way whatsoever for any loss, injury, or damage caused or arising in connection with any transportation, hotel or other services or products of third parties provided through Disney, or as a result of acts of God, acts of Government or other authorities, wars, civil disturbances, hijacks, thefts, or any circumstance beyond its control. Disney reserves the right to accept, retain, decline or cancel any reservation or any Guest as a participant in its packages at any time and for any reason. In addition, Disney reserves the right to cancel or modify a reservation, including the price, at any time prior to Guest check-in if the reservation includes or was made as the result of a mistake or error of any kind, including but not limited to, a mistake or error in price or description of the package or package components, or where it appears that a Guest has engaged in fraudulent or misleading activity in making the reservation. If a package is cancelled by Disney, Disney shall have no responsibility beyond the refund of monies paid to Disney for the package. The terms and conditions of any transportation services provided by airlines or car rental agencies shall be as represented by those third parties. Terms and conditions are subject to change by Disney without notice. If these Terms and Conditions contain any provisions construed to be unenforceable or unlawful by a court of competent jurisdiction, the same shall be deemed modified to conform to applicable law, or if this would cause an unreasonable result, such provision shall be stricken from these Terms and Conditions without affecting the binding force and effect of any of its other provisions.

GOVERNING LAW
All sales of packages take place in and are consummated in the State of California. Any claim, action or lawsuit (collectively, "Action") arising out of these Terms and Conditions, reservations and bookings, and/or all packages, products and services provided in connection with the reservations and bookings, including without limitation, components such as tickets, park admissions, packages, and room accommodations (all collectively, "Terms, Reservations and Products") must be filed and maintained exclusively in any court in Orange County, California having subject matter jurisdiction. These Terms, Reservations and Products shall be governed by and construed in accordance with the laws of the State of California, without giving effect to any principles of conflicts of law.

DISNEY VISA® CREDIT CARD TERMS AND CONDITIONS (Disney Premier Visa® Card and Disney Rewards® Visa® Card): Get 0% APR special vacation financing for 6 months on select Disney Resort packages, all Adventures by Disney® packages, all Aulani, A Disney Resort & Spa, Ko Olina, Hawai‘i vacation packages, and all Disney Cruise Line packages (collectively, Disney Vacation Packages). Disney Vacation Packages must be booked by you or your travel agent through the Walt Disney Travel Company, Disney Cruise Line or Adventures by Disney Travel Services, Inc. and charged to your Disney Visa Credit Card prior to commencement of your vacation. Other restrictions and exclusions apply. For complete details see your Cardmember Agreement.

DISNEY VISA® CARDS TERMS AND CONDITIONS (Disney Premier Visa® Card, Disney Rewards® Visa® Card, Disney Visa® Debit Card and Disney Rewards® Redemption Card): Dreams Tote Bag limited to one per vacation package, while supplies last.

Offer made by Disney. Chase Bank USA, N.A. and its affiliates are not affiliates of Disney and are not responsible for offer fulfillment. SM, © Disney

Disney Cruise Line® Bookings - Terms & Conditions


Cruise Contract
Your ticket is the Cruise Contract (available at www.disneycruise.com/cruisecontract). The forms needed for your vacation can be completed online by registering and logging into disneycruise.com and selecting "My Disney Cruise" or you will receive this package within 28 days of sailing. Carefully read your Cruise Contract, as it contains important terms and conditions which govern your cruise vacation and affect your legal rights. It must be signed by all Guests prior to embarking any Disney Cruise Line vessel. In the event of conflict between the terms and conditions contained in the Cruise Contract, these Terms and Conditions, the terms of any Disney Cruise Line advertisement or offer, and the oral or written representations of any Disney Cruise Line representative, the terms and conditions contained in the Cruise Contract shall control.

Minors
Minors under the age of 18 not traveling with a parent or legal guardian must be accompanied by an adult 21 years of age or older in the same stateroom. The parent or guardian of any minor not traveling with a parent or guardian must appoint an adult to have custody and control over the minor and to contract on their behalf in connection with the Disney Cruise Line vacation. A minor authorization form can be obtained by visiting disneycruise.com and selecting "My Disney Cruise" or is sent when a document package is mailed. The form must be signed by a parent or legal guardian prior to embarkation at the Disney Cruise Line Terminal. After 9:00 p.m., adult entertainment districts are restricted to Guests 18 years and older.

Baggage, Valuables and Other Possessions
Each Guest may bring aboard the ship a reasonable amount of clothing and personal effects without charge, not to exceed two bags per person. All Guest baggage must be stored in the Guest's stateroom and must be labeled with the Disney Cruise Line baggage tag. Dangerous or illegal articles such as weapons, explosives, oxygen, combustible substances or nonprescription controlled substances may not be brought to the Walt Disney World® Resort or taken aboard the ship. Any such items shall be surrendered to the Master of the vessel at embarkation, and may be disposed of at the sole discretion of the Master. You should retain valuables such as cash, negotiable securities or other financial instruments, gold, silverware, jewelry, ornaments, works of art, photographic/video/audio equipment or supplies, laptop computers, cellular phones or other valuables in your personal control as Disney Cruise Line is not responsible for damage to or loss of these items.

Deposits/Payment Information
A deposit is required to confirm a reservation. Deposit amount will be determined at time of booking. Vacation and cruise packages are subject to cancellation if full deposit is not received in our office within the option period specified at time of booking. For reservations confirmed in U.S. dollars, final payment in the form of a check or credit card (Visa®, MasterCard®, American Express®, Discover® Card, Diners Club®, Japanese Credit Bureau or Disney's Visa® Credit Card) must be received on the date determined at the time of booking. For reservations not confirmed in U.S. Dollars, acceptable forms of payment are Visa and MasterCard. Payment policy for group travel may vary.

Failure to strictly comply with the deposit and final payment schedules, or any other applicable policies and procedures, will result in the automatic cancellation of pending reservations.

Travel Agents are not permitted to undercharge on a Guest's form of payment.

For payments by mail, send to:
Disney Cruise Line
PO Box 277763
Atlanta, GA 30384-7763

For payments by services such as Federal Express®, Airborne®, or UPS® send to:
Disney Cruise Line
Bank of America Lockbox Services
Lockbox 277763
6000 Feldwood Road
College Park, GA 30349
407-566-3500

Cancellations/Refunds
Cancellations may be made by telephone or in writing. Changes to the vacation commencement date or changes of Guest names will be considered cancellations. For cancellations, amounts paid, minus cancellation fees and other amounts owed, will be promptly refunded. No refunds will be made in the event of interruption or cancellation by the Guest after vacation commencement date. All appropriate refunds will be made directly to the Guest's credit card account or through the Guest's Travel Agent if the reservation is made through a Travel Agent. Disney Cruise Line is not responsible for the receipt of refund monies by Guests from their Travel Agents. All travel documents including airline tickets must be returned before refund processing can begin. Certain Travel Agents may withhold an agency cancellation fee. Disney Cruise Line reserves the right to restrict any changes to a reservation. All changes are subject to availability. Please note that changes made to overall party size may result in a change to the rate. For your peace of mind, we recommend the purchase of the Disney Cruise Line Vacation Protection Plan, which is administered by Aon Berkely Affinity Travel and underwritten by Stonebridge Casualty Insurance Company (www.disneycruise.com/VacationProtectionPlan). Premiums for the Disney Cruise Line Vacation Protection Plan must be paid by the final payment due date, and the Disney Cruise Line Vacation Protection Plan is not effective until final vacation payment is made.

Cruise Cancellation Fees

Categories with Restrictions: Reservations for Inside, Outside or Verandah Categories with Restrictions are non-refundable and non-transferable. A 100% cruise cancellation fee applies from time of payment.

Cruises Less Than 10 Days where Embark or Debark is U.S. Port.

Days Prior to Vacation Commencement Date Fee Amount
45 days or more Deposit per Guest for Suites/Concierge staterooms
74 to 45 days Deposit per Guest for Non-Suites/Concierge staterooms
44 to 30 days 50% of vacation price per Guest
29 to 15 days 75% of vacation price per Guest
14 days or less 100% of vacation price per Guest

Cruises of 10 Days or More and Cruises Less Than 10 days where Embark and Debark is non-U.S. Port.

Days Prior to Vacation Commencement Date Fee Amount
56 days or more Deposit per Guest for Suites/Concierge staterooms
119 to 56 days Deposit per Guest for Non-Suites/Concierge staterooms
55 to 30 days 50% of vacation price per Guest
29 to 15 days 75% of vacation price per Guest
14 days or less 100% of vacation price per Guest

Air Cancellation Fees
Any changes or cancellations to your Disney Cruise Line air arrangements (including, but not limited to, sail date/air travel date changes and name changes/corrections) will result in cancellation fees assessed as follows:

All Flights Within North America (including Canada)

Days Prior to Vacation Commencement Date Fee Amount
74 to 45 days 10% of the air supplement per Guest
44 to 31 days 50% of the air supplement per Guest
30 to 0 days 100% of the air supplement per Guest

Any Flights Outside of North America

Days Prior to Vacation Commencement Date Fee Amount
89 to 45 days 50% of the air supplement per Guest
44 to 0 days 100% of the air supplement per Guest


If at least one flight departs/arrives at an airport outside North America, the entire flight itinerary will follow the "Any Flights Outside North America" policy.

Hotel Cancellation Fees
A cancellation fee in the amount of the total hotel cost for all nights reserved will be assessed if a hotel reservation outside of Orlando is cancelled 14 days or less prior to arrival date. A cancellation fee will be assessed if a hotel reservation in Orlando is cancelled 4 days or less prior to arrival date. Please contact Disney Cruise Line for details.

Service Fees
Changes to a reservation may result in a per Guest service fee. Please contact Disney Cruise Line for further details.

Claims/Notice Requirements/Time Limits
No claim for delay, detention, personal injury, illness, emotional distress or death of a Guest, or for loss of or damage to any property of a Guest, may be brought against Disney Cruise Line unless written notice of such claim is provided to Disney Cruise Line within six (6) months after the date of the event upon which such claim is based (within 30 days after the termination of the cruise for a claim of property loss or damage); and no legal action may be brought against Disney Cruise Line for delay, detention, personal injury, illness, emotional distress or death of a Guest, or for loss of or damage to any property of a Guest, unless such legal action shall be commenced within one (1) year after the date of the event upon which such claim is based (within one (1) year after the termination of the cruise for a claim for property loss or damage), and legal process relating to such action is served on Disney Cruise Line within 120 days after filing, notwithstanding any provision of law of any state, territory, possession or country to the contrary. All legal actions arising out of or relating to a Disney Cruise Line vacation shall be brought, if at all, and maintained exclusively in and before any court of competent jurisdiction located in Brevard County, Florida, U.S.A., or the United States District Court, Middle District of Florida, Orlando Division, to the exclusion of courts located in any other county, state, country, territory or possession whatsoever. The only exception to this choice of forum is when and if Disney Cruise Line asserts a petition for exoneration from or limitation of liability. Disney Cruise Line liability for loss of or damage to property of any Guest is limited to the amount of $300 per Guest per voyage, unless upon embarkation a Guest declares the true value of the property in writing and pays 5% of the true value declared in excess of $300 to Disney Cruise Line, in which case Disney Cruise Line liability will be limited to the true value declared not to exceed $5,000. All settlements will be made based on actual cash value (replacement cost, less depreciation) up to the U.S. $300/$5,000 limits to Disney Cruise Line liability. Losses due to ordinary wear and tear, perils of the sea and acts of God are not reimbursable. Disney Cruise Line provides an in-room safe for your convenience; however, Disney Cruise Line shall in no event be liable for the loss of or damage to cash, negotiable securities, gold, silverware, jewelry, ornaments, works of art, photographic/video/audio equipment or supplies, laptop computers, cellular phones or other valuables unless the same have been deposited with the Master or other designated representative who issued a written receipt therefor. In the event of such deposit, Disney Cruise Line liability for loss or damage thereof shall be limited as otherwise provided in this paragraph. Additional coverage may be purchased through the Vacation Protection Plan which is provided through Allianz Global Assistance.

Walt Disney World Resort Check-In; Ship Embarkation
Check-in time for Walt Disney World Resort hotels is normally after 4:00 p.m. For Guests arriving early, luggage arrangements can be made so Guests can visit Theme Parks or enjoy Resort amenities. It is recommended that necessary items including proof of citizenship, valuables, medications (in their original containers) and any other personal items or other items required for check-in or embarkation be packed in your day bag. Walt Disney World Resort check-out time is normally before 11:00 a.m. Ship's embarkation begins at 1:00 p.m. Guests are required to be on board the ship at least one hour before scheduled sailing time.

Included in Vacation Fare
Cruise vacation fares include shipboard accommodations on a per-Guest basis, and all meals and entertainment as provided on board the vessel. For parties staying at a Walt Disney World Resort hotel and reserving a shipboard suite for more than 5 Guests, an additional Walt Disney World Resort hotel room will be required at additional cost.

Excluded from Vacation Fare
The Resort portion of the fare does not include meals, beverages or any other item of a personal nature. The cruise portion of the fare does not include shore excursions (including excursions to St. John), sightseeing or meals ashore in the ports of call, gratuities, alcoholic beverages, soft drinks, bottled water, laundry or valet services, or any other items not specifically included. The fare also does not include airfare, ground or baggage transfers, fuel supplements or Government Taxes and Fees, which consist of all taxes and fees imposed by U.S. and foreign governmental and quasi-governmental authorities, including without limitation U.S. Customs and Immigration fees, ship passengers international departure tax, airport passenger facility charge, flight segment fees, international arrival and departure taxes, and sales, use and excise taxes.

 

Cruise Health Considerations
By boarding the Disney Cruise Line cruise ship, Guests represent themselves as physically and otherwise fit to travel. If you have a medical condition which requires you to take prescription medication or may require you to obtain medical care during the course of your cruise vacation, please consult with your personal physician prior to traveling. For your convenience, a physician and nurse are on call 24 hours a day to provide basic medical services. The physician and nurse are not employees or representatives of Disney Cruise Line and will charge their prevailing fees for services provided at your request. Decisions regarding medical care and treatment are personal and confidential and as such are strictly between the Guest and physician and nurse. DDisney Cruise Line is not liable for any death, personal injury, illness or emotional distress caused by reason of any treatment, diagnosis, advice, examination, prescription or other service provided by such medical personnel or by the failure of such medical personnel to provide any treatment, diagnosis, advice, examination, prescription or other service. The ship's Master has the right at any time to require any Guest to disembark for medical reasons, and compliance is mandatory. For your peace of mind, we recommend the purchase of the Vacation Protection Plan. Premiums for the Vacation Protection Plan must be paid by the final payment due date, and the Vacation Protection Plan are not effective until final payment is made.

 

Right to Change Itinerary/Detention
Disney Cruise Line may in its sole discretion and without prior notice change, substitute, postpone, cancel or deviate from any scheduled sailing, itinerary or call at any port, and may substitute another vessel for the ship, and shall not be liable for any loss or damage incurred by a Guest as a result of any such change, substitution, postponement, cancellation or deviation. The Guest shall pay any and all expenses incurred if a Guest is detained on board ship or elsewhere at any stage of a voyage because of quarantine, port regulations, prevailing applicable law, illness or other cause.

Group Travel
Policies for group travel may vary. Please contact Disney Cruise Line for further details.

Pets/Services Animals
No animals are allowed on board the ships except for service animals. DDisney Cruise Line must be notified at least 72 hours prior to sailing if a service animal is to be brought on board the ship. Many ports of call have strict entry requirements for animals, and you must ensure that your service animal complies with all requirements of each destination. DDisney Cruise Line is not responsible for your inability to visit a port of call due to your failure to comply with any such entry requirements.

Refusal of Passage
Disney Cruise Line may refuse to transport or may disembark at any port any Guest who may be suffering from a contagious or infectious disease, ill health or whose presence in the opinion of the Master may be detrimental to the comfort or safety of other Guests or the crew, or who, in the Master's opinion, might be excluded from landing at destination by Immigration or other governmental authorities. In such cases, the Guest shall not be entitled to any refund of fare or compensation whatsoever. Disney Cruise Line reserves the right to refuse passage to Guests with criminal backgrounds. Women who have entered their 24th week of pregnancy as of their embarkation date or who will enter their 24th week of pregnancy during the cruise will be refused passage due to safety concerns. Neither a physician's medical statement nor a waiver of liability will be accepted. In addition, Disney Cruise Line cannot be held responsible or liable for any complications relating to pregnancy at any stage. Infants under 12 weeks old are not allowed to travel aboard Disney Cruise Line ships. For reservations made after July 17, 2014, on sailings commencing in 2015 and beyond, the minimum age to sail aboard Disney Cruise Line ships is 6 months of age on most itineraries, and the minimum age for Transatlantic, Hawaii, and Panama Canal itineraries is 1 year of age.

No Solicitation
No solicitation of goods and services of any kind is allowed on any Disney Cruise Line ships.

Stateroom Occupancy
Occupancy of stateroom on board the ships is limited to the number of berths in that stateroom. Disney Cruise Line reserves the right to limit the number of berths and single staterooms sold.

Ships' Registry Ships' Registry: The Bahamas.

Transfer Information
For Guests who purchase the Disney Cruise Line Air Program, ground and baggage transfers are included in your vacation package to and from the port of embarkation and the airport closest to the port of embarkation. Guests who make their own air arrangements may purchase ground and baggage transfers from Disney Cruise Line, which transfers include transportation between the port of embarkation and the airport closest to the port of embarkation. Please note that those Guests who do not purchase the Disney Cruise Line Air Program or ground transfers from Disney Cruise Line are responsible for all ground and baggage transportation to and from the airport, the port of embarkation and their hotel, if applicable. We recommend that you allow a minimum of four hours at the beginning and end of your cruise for travel time, customs clearances and security checks at the port of embarkation and the airport.

Terms Subject to Change
Disney Cruise Line reserves the right to change all prices and other terms and conditions which appear in this website/brochure without prior notice. Price changes will not affect bookings with timely final payment, except where the increase results from increases in Government Taxes and Fees.

Single Occupancy Rates
Single occupancy fares are 200% of the double occupancy package price.

Smoking/Non-Smoking Policy
For the comfort and enjoyment of our Guests, Disney Cruise Line cruise ships have been primarily designated as nonsmoking ships. However, it is recognized that some Guests smoke. To provide an onboard atmosphere that also satisfies smokers, portions of open air-decks on each ship are designated smoking areas. Smoking is prohibited in Guest staterooms and private verandahs. Guests who are found smoking in their staterooms or on their verandahs will be charged $250, which will be added to their folio. All Guests must observe the nonsmoking areas and refrain from smoking pipes and/or cigars in any of the public areas. These requests are to provide a comfortable shipboard living atmosphere for everyone.

Vacation Providers
Magical Cruise Company, Limited (doing business as Disney Cruise Line - Registered Office: 3 Queen Caroline Street, Hammersmith, London, W6 9PE, England) and DCL Island Development, Ltd. are each separate entities and are indirect subsidiaries of The Walt Disney Company. Magical Cruise Company, Limited is the operator of the Disney Cruise Line cruise ships. DCL Island Development, Ltd. is the operator and provider of facilities on Disney's Castaway Cay. All arrangements made for or by Guests for: (a) air or ground transportation or travel; (b) shore excursions; (c) tours; (d) theme parks; (e) hotels; (f) restaurants; or (g) other similar activities or services, are made solely for Guests' convenience and are at Guests' risk. The providers of such activities and services are independent contractors and are not acting as agents or representatives of Magical Cruise Company, Limited. The identity of the providers of such activities and services is available upon request from the shore excursion manager. Magical Cruise Company, Limited shall not be liable or responsible in any way for any death, personal injury, illness or emotional distress occasioned by any Guest, or for loss of or damage to any Guest's property, which arises by reason of any act or omission by providers of air or ground transportation, shore excursions, tours, restaurants, hotels, theme parks or other similar services or activities. The liability of the provider of such accommodations, services and activities may be governed by and determined in accordance with limitations contained in applicable tariffs, laws, conventions or contracts governing a Guest's relationship with such provider. All concessionaires and their employees operating on the Disney Cruise Line cruise ships, including without limitation the fitness center, spa, hair salon, laundry, Internet cafe and photo shop are independent contractors and Magical Cruise Company, Limited is not responsible for any such parties' acts or omissions in providing any goods or services to Guests.

Perishables
Coolers are not permitted except if needed for medications, baby food or items related to dietary constraints. Coolers containing personal items (e.g., soda or snacks) may NOT be brought on board. Homemade, pre-cooked or other perishable items plus any open snack containers will not be allowed to be brought on board. We regret that we are unable to provide food preparation, refrigeration or storage on board for personal food or beverage items.

Infant Pool Policy
For the health and safety of our Guests, parents must observe U.S. Public Health Service requirements by allowing only children who are toilet trained to enter shipboard pools and spas. Diapers and swim diapers are not allowed. However, young children who are not toilet trained are welcome to enjoy the fountain play area near the Mickey's Pool that has been designed exclusively for the enjoyment of children wearing swim diapers.

 

Passports


Guests are responsible for obtaining proper documentation to board the ship. U.S. government regulations related to passport requirements are subject to change. Therefore, we strongly encourage Guests of all ages to have a valid U.S. passport for all cruises. Please visit the U.S. Department of State website at http://travel.state.gov or call the U.S. National Passport Information Center at 877-4USA-PPT for the most current requirements.

Guests with Disabilities/Wheelchair-Accessible Staterooms
Disney Cruise Line offers accessible staterooms and suites, equipped for Guests with disabilities. Features include: ramped bathroom thresholds, open bed frames, added phones in the bathroom/nightstand, bathroom and shower handrails, fold-down shower seats, handheld shower heads, and lowered towel and closet bars.
Note: Guests requiring a wheelchair throughout their cruise must make provisions for the use of that wheelchair prior to the cruise.

Guests with Disabilities/Additional Services
Transfer tiers are provided at one of our feature pools. Sand wheelchairs are available at Castaway Cay. Wheelchair-accessible restrooms are available in the shipboard common areas. Assistive Listening Systems are available in the main theaters. Closed captioning is available for stateroom televisions and select onboard video monitors. Sign language interpretation is available for live performances on designated cruise dates. Stateroom Communication Kits containing door knock and phone alerts, phone amplifier, bed shaker notification, a strobe light smoke detector, and a Text Typewriter (TTY) are available.

Guests with Disabilities/Accommodations
If you would like to receive additional information or request accommodations for Guests with disabilities, please discuss your needs with the reservationist at the time of booking. For information via TTY, please call (407) 566-7455.

Guests with Disabilities/Cruises Embarking in European Union Ports
EU Regulation 1177/2010 applies where the Guest embarks the ship in a European Union port. At the time of booking, Guests must notify Disney Cruise Line in writing if they are a "Disabled Person" or "Person with Reduced Mobility" that may require special arrangements, medical equipment and/or supplies, or care or assistance at the terminal of embarkation or disembarkation, during embarkation or disembarkation or during the cruise; of any specific needs with regard to accommodation, seating or services required; and, whether they need to bring any specific medical equipment or assistance animals on board. If a Guest's circumstances change between the date of booking and the cruise, the Guest must inform Disney Cruise Line as soon as possible and advise of the need of any special arrangements including medical equipment. Disney Cruise Line will refuse boarding to Guests who cannot be carried safely and in accordance with all applicable safety requirements established by International, European Union or National Law or where embarkation, disembarkation and/or carriage of the Guest cannot be carried out in a safe manner. Disney Cruise Line can refuse to accept a booking or subsequently embark any Guest on the grounds of safety, taking into account among other things the ISM Code for the Safe Operation of Ships and/or SOLAS relating to the Safety of Life at Sea. It is important that the fullest information is provided at the time of booking. "Disabled Person" or "Person with Reduced Mobility" under this Regulation means any person whose mobility when using transport is reduced as a result of any physical disability (sensory or locomotor, permanent or temporary), intellectual or psychosocial disability or impairment, or any other cause of disability or impairment or as a result of age, and whose situation needs appropriate attention and adaptation to his/her particular needs for the services made available to all passengers.

Where necessary in order to comply with applicable safety requirements, Disney Cruise Line may require a Disabled Person or Person with Reduced Mobility to be accompanied by another person who is fit and able to assist them in day to day activities. This requirement may vary from ship to ship and itinerary to itinerary. Guests who may fall into this category may include those who require assistance with personal care including feeding. All personal care or supervision must be arranged by you at your expense. Disney Cruise Line is unable to provide respite care, one-to-one personal care or supervision or any other form of specialized care for Guests.

You must inform Disney Cruise Line prior to sailing of any medical equipment which you wish to bring on board so that Disney Cruise Line can determine if the equipment can be carried safely on board. The ship cannot carry liquid oxygen or refill or supply oxygen cylinders. Failure to notify Disney Cruise Line of such equipment may result in that equipment not being allowed on board the ship and consequently may affect your ability to participate in the cruise. No more than two pieces of such medical equipment are allowed per stateroom and the value of such equipment must not exceed $4,000 per stateroom in total, unless agreed otherwise in writing by Disney Cruise Line. In the event that any such equipment is lost or damaged by the negligence of Disney Cruise Line and/or its servants or agents, then Disney Cruise Line will replace or repair such equipment at its option.

Governing Law
Disney Cruise Line vacation reservations are deemed to be contracts made in the state of Florida and are governed by Florida law and, to the extent applicable, United States maritime law, to the exclusion of all choice-of-law rules which might otherwise apply. Any legal action relating to a Disney Cruise Line vacation reservation shall be brought and maintained exclusively before any court located in Brevard County, Florida, or the United States District Court for the Middle District of Florida (Orlando Division).

PASSPORT & TRAVEL DOCUMENTATION INFORMATION
The following guidelines are based on U.S. government regulations, which are subject to change at any time. It is your responsibility to check with your government agency, embassy or consulate to ensure that you have all the proper documentation to board the ship and enter each of the countries on the ship's itinerary. If you're visiting any country other than the U.S., remember to contact the consulate of that country to ensure you have the documentation required to visit. Travelers can visit the U.S. State Department's website at http://travel.state.gov. Guests without proper documentation will be denied boarding.

All Guests claiming U.S. citizenship must present the following as proof of U.S. citizenship:

  • A valid U.S. Passport
  • A valid U.S. Passport Card
  • A valid state-issued Enhanced Driver's License - this is a special type of license that provides proof of identity and US citizenship; not all states offer Enhanced Driver's Licenses - please visit http://www.getyouhome.gov for more information
  • A valid Trusted Traveler Card (NEXUS, SENTRI, FAST)
  • Government-issued photo ID along with one of the following:
    • Original or copy of their state issued birth certificate
    • Consular Report of Birth Abroad issued by the Department of State,
    • Certificate of Naturalization issued by U.S. Citizenship and Immigration Services.
  • Guests under the age of 16 may present one of the following:
    • Original or copy of their state issued birth certificate
    • Consular Report of Birth Abroad issued by the Department of State
    • Naturalization Certificate issued by the U.S. Citizenship and Immigration Services

  • With the exception of the state issued birth certificate, photocopies of the above documents are not acceptable

    U.S. Legal Permanent Residents

    • If you live and work in the U.S. and are a legal permanent resident of the U.S., you must provide a valid Legal Permanent Resident Card, also known as a "Green Card" or "Alien Resident Card (ARC)"

     

    CANADIAN CITIZENS
    All Guests claiming Canadian citizenship must present one of the following as proof of Canadian citizenship for each member of their party:

    • A valid Canadian Passport.
    • A valid Canadian Enhanced Canadian Driver's License (this is a special type of license that provides proof of identity and Canadian citizenship; not all provinces offer enhanced driver's licenses).
    • A valid Trusted Traveler Card (Nexus, Sentri, or Fast).
    • A valid Canadian Permanent Residency Card along with a valid passport from country of origin.
    • A valid U.S Permanent Resident Card (if you are a legal permanent resident and work in the U.S).
    • Canadian Citizens who are 15 years of age and younger may sail with a valid Canadian Passport or with their Canadian Birth Certificate.

    Travelers looking for information on obtaining a Canadian Passport can visit www.ppt.gc.ca.

     

    NON-U.S. AND NON-CANADIAN CITIZENS
    In addition to a valid passport, many countries require an entry visa based on your nationality. It is each Guest's responsibility to identify and obtain all the necessary visas before commending the cruise. Because requirements may vary, Guests are advised to contact their government agency, embassy or consulate for more information on required travel documentation for the port of embarkation and all ports of call during the cruise.

    If your country participates in the Visa Waiver Program, you are now required to have a valid machine-readable passport and obtain 72-hour advance travel authorization via the Electronic System for Travel Authorization (ESTA) prior to boarding carriers by air or sea to the U.S. under the Visa Waiver Program. For a list of applicable countries and registration requirements, ESTA information is accessible online at http://cbp.gov/travel. A copy of the approved ETSA application should be brought with you when traveling.

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