She was in contact with us from the beginning of planing to the end making sure all was going well and asked if we have any questions or concerns. When we had to rebook a couple in our party of 17, she did so quickly & got them on. QSent us a Disney cruise book chick full of information, little gifts for the kids & us for the trip. Made sure the transportation was available when we needed it. Sent us a Bon Voyage card & phone callWelcomed us home with s phone call and post card.