Jan was extraordinary! We ended up having to postpone our vacation due to unexpected medical problems. Jan was amazing and adjusted all of our reservations and continued to look for better deals for our new travel dates. She saved us $600! I can't imagine having to navigate the whole change process ourselves. I knew everything was under control and I could count on Jan to do whatever was necessary to have the same experience on a different set if dates. Everything was so fun, we even added an additional night to our trip after our arrival...so efficiently too :) we are more than satisfied and brag about Jan to anyone who will listen!