Impressed with how quickly she responded to our emails and requests. One week out we suddenly needed an ECV, Jan took care of everything very quickly, I was very impressed. This was our 8th trip to the world, the first with a travel agent. even though I love detailed trip planning I would go with a mouse fan travel agent again. I was able to do as much of the planning as I wanted, and was able to avoid being on hold on the phone with Disney for hours when new pin codes came out for free dinning! The best of both worlds.

Lori P.