Impressed with how quickly she responded to our emails and requests. One week out we suddenly needed an ECV, Jan took care of everything very quickly, I was very impressed. This was our 8th trip to the world, the first with a travel agent. even though I love detailed trip planning I would go with a mouse fan travel agent again. I was able to do as much of the planning as I wanted, and was able to avoid being on hold on the phone with Disney for hours when new pin codes came out for free dinning! The best of both worlds.