Recently, a few days before our last trip, my husband fell and broke his hip. She rearranged all of our rooms so that my daughter could travel with my parents. It freed me up to take care of my husband while my family could still enjoy their time together. She had to rebook our entire vacation and was absolutely phenomenal. It was such a relief to me. Suzy is ALWAYS the first place we go when considering a trip to WDW. Currently, we're planning on venturing out and planning a cruise. She's helping us with that, too! We can't wait!