Lori is the best agent ever. Her follow up and attention to details are top notch. She covers everything and I don't have to worry about a thing. We just returned from our 3rd trip (2 all inclusives and 1 cruise) with Lori and everything was as smooth as can be. I admit that I love looking and researching myself for resorts / vacations on line but it can get very overwhelming. Lori sorts it all out for me and can point me in the right direction. I know if I have any issues before, during or after the vacation that Lori will be there to assist me. Can't wait to plan again!