John Ames went above and beyond my expectations! He was very friendly and upbeat in addition to being knowledgeable. He responded to emails within minutes. He suggested rides that would be appropriate for my children based on their interests. He was able to suggest restaurants and book our reservations. He even went so far as to advise us the best place to view the fireworks. I could not have planned such a wonderful trip without him. He is truly an asset to your company! He is the best!