Jan has been great. I recommend her to every friend that asks. I know enough about Disney to book on my own, but I usually travel in large groups, and working with Jan makes it a lot less stressful. She is always so helpful and enthusiastic in finding the most accurate information when I have a question. I've been to Disney 25+ times, so I am comfortable planning on my own, but planning with Jan makes the process stress free. Some unexpected complication almost always pops up, and it's so nice to be able to fix a problem with a quick email to Jan instead of having to navigate the Disney site or automated phone system.