Crystal was courteous, knowledgeable and was available any time I had questions or concerns. GREAT GREAT experience and I can't wait to book my next trip with her. She sent the sweetest magical package for my grandson to help him enjoy his first Disney trip. She let me know that was available any time I had questions even while I was on my trip. She's personally checked to see how our trip was as soon as we returned home. Great experience in every way. Thank you from ALL of us.