On this past trip I forgot to place our resort specific tags on our luggage and didn't realize it until we were about to board the Magical Express. I was so stressed and just knew there was no way our luggage would make it to our resort, much less in any kind of a timely manner. I sent a quick text to Margaret to see if this was something she had experienced with a customer previously and sadly she said no that I was the first! But, she took MY problems and mistakes into her own hands and called all the right people and made certain my luggage arrived. We had planned to go straight to the park upon arrival and thanks to Margaret that was still possible. She continued to check throughout the afternoon and was able to inform me once it had arrived safely at our resort. She definitely went above and beyond what was expected of her! We will NOT ever go to Disney without planning through Margaret. She is simply the BEST!!