Robin had good knowledge of the cruise line, ports of call, and was able to answer questions regarding excursions, ship, and was informative. Her personal experience played an important role in recommendations for me. She took the time to get to know our needs and was able to make recommendations based on all of us traveling. She was extremely knowledgeable in making cruise recommendations based on what we told her we wanted in a vacation. Our priorities were great beaches, new ports of call to us, an upscale cruise line, and good food! With 4 people traveling (2 couples) we all had different needs. Robin was able to fit the bill and customize a package that exceeded our expectations and allowed us to do what we wanted to do. Relax!