Jan was absolutely fabulous! I have already recommended her to several other friends taking trips to Disney! She was responsive and truly made our first trip to Disney memorable! We will use Jan in the future for other trips!! She made sure that everything was planned to a tee! The girls especially loved their little packages she sent for our trip to Disney! She went above and beyond to make sure everything was handled and we could enjoy our trip! She did an outstanding job! We will use Jan for any future trips to Disney!!