We found Jacki in the phone book after several months of frustration with a different travel agent. She responded to our initial contact almost immediately and continued to be wonderful about getting right back to us when we had questions. We were celebrating our 10th anniversary and traveling with a group of 10 on a cruise. She had a vase of sunflowers (my favorite) in our room when we got there and a plate of choc covered strawberries as well. I have never felt so special and pampered! Everything was as she said it would be--no "nasty surprises!" She got us incredible deals with lots of perks that made this one of our best vacations ever! We'll be calling Jacki again for sure and recommending her to all our friends! Thanks for a job well done!