Annette was fabulous! I contacted her 48 hours before sailing with a request to upgrade my stateroom and she had everything taken care of within an hour. She went above and beyond during our group shore excursion when things did not go quite as planned (NOT the fault of MEI or any of their representatives) to try to salvage the experience for everyone. I previously have tended not to rely on travel agents, but this experience was so good I would like to continue to use Annette and MEI in the future.

B. Carty