Jan Pepe has been helping me with my vacations for years now. I absolutely love working with her, and continue to recommend her to my friends and family. On this particular trip to Walt Disney World, Jan was there for me when Hurricane Irma came through. I received a late night message that my flight was cancelled, pushing my stay at the Resort 2 extra days. Walt Disney World had already announced closure of the resorts and parks for the next 2 days, so I was starting to panic about extending my stay. After a few attempted calls to Disney, I decided to email Jan hoping she might have more luck the next day. However, to my surprise, Jan immediately called me when she received my email. She wanted to take care of my needs as quickly as possible despite the late hour. I cannot thank Jan enough for this level of Customer Service and care. She is truly amazing and I look forward to working with her for many years to come!