We have relied on Jan Pepe for 3 trips so far. Although we live miles away in a different country and time zone, she is always so quick to reply to our emails and makes us feel as though we just talked to her yesterday even though it was a couple of years between visits. This trip was booked months in advance, but a last-minute flight cancellation required adding a night to our reservation; she handled this promptly, and kept us "in the loop" the whole time. We hope she stays with MEI for years to come. Thanks again, Jan!