This was our 2nd Viking River Cruise, so my husband and I thought we were prepared with all of the special discount codes and rates to save the most money when we first contacted Jan. But, she still found us more savings and a room upgrade which was such a great surprise! Jan continuously sent us reminders of deadlines, and cruise tips to help us prepare for our trip. Then, on check-in we were greeted with another surprise of a beautiful fruit basket and room credit from Jan to use during our trip. I have recommended Jan to so many friends and co-workers and want everyone to use her for booking all of their vacations, because she is so awesome!