I have always been skittish about using a travel planner since I like to have control over my reservations - and I tend to make a LOT of changes. But Lou speaks so highly of MEI and MouseFan Travel on the WDW Radio show, I decided to give it a shot.
Jacki was always helpful, responsive, and friendly - even when I was requesting my umpteenth change. (And she's continuing to be equally so for my DCL cruise next year where I've already made more than a few changes). AND even before I knew a new deal had come out, she had already checked to see if it would save me anything, determined I already had the best deal for me, and emailed me to let me know that she'd checked and I was on the best plan for me. AWESOME!!
I'm now a believer in using travel planners!!