Donna not only sent us a card in the mail before our trip wishing us the best time with a small gift but also sent us a postcard upon our return to welcome us home! It was very sweet, caring, and personable that she did this! I have never booked through a travel agent before so I did not know what to expect, but she definitely made us feel comfortable about our trip. She also provided us with her contact information while we were on vacation and told us not to hesitate in calling if something came up. Overall, I couldn't have asked for a better 1st time experience using a travel agent, thank you again Donna!